Firestone Complete Auto Care in Providence, RI, has been serving the community since 1926, offering a wide range of vehicle services including tire sales, maintenance, and repairs. Customers appreciate the friendly and knowledgeable staff, who provide thorough inspections and clear explanations, often including detailed photos of issues. Many reviews highlight the convenience of same-day appointments and the ability to wait comfortably during service. The team is described as helpful, honest, and not pushy with upselling, which builds trust among customers. However, some feedback points to areas for improvement, such as the need for more staff at the front desk, as wait times can become lengthy during busy periods. Additionally, there are occasional concerns about cleanliness, with one customer noting that the inside of the driver’s side door was not cleaned after service. Overall, Firestone in Providence is seen as a reliable, affordable option for vehicle maintenance and repairs, with many customers returning over the years and recommending the location to friends. The business continues to focus on providing quality auto care tailored to each customer's needs.
I walked in 15 minutes before closing in desperate need of help with a nail in my tire. Bruce and Billy were so empathetic in helping me out. They were wrapping up for the day and still managed to fix it quickly. I really appreciate their kindness and excellent customer service. The people really make the business. Thanks... read full comment
January 2026
I came in later on a Friday evening with a flat tire. Tracy at the front desk was so nice and able to help me so quickly. They were awesome and I appreciate their prompt, professional help.
December 2025
I had a pleasant experience at Firestone. They did an overall inspection of my car before I took it on a long trip, and all of their advice was accurate and warranted. They were honest and respectful of my choices moving forward on what work needed to be done.
