Navigant Credit Union is highly regarded for its friendly and helpful staff, with customers noting excellent customer service at various branches. The team is praised for guiding clients through processes like mortgage applications and business account openings, making these experiences smooth and seamless. Staff members are attentive and knowledgeable, often greeting customers by name and offering valuable advice, especially for international wire transfers and fraud prevention. Customers appreciate the credit union's community involvement and its ability to compete with larger banks. Many have been long-time members, expressing loyalty and confidence in the institution. Overall, Navigant Credit Union is seen as a trustworthy, supportive, and better alternative to traditional banks, with customers recommending it to others and feeling valued as part of a caring community.
We had a great experience with Candi Morillo at the Smithfield branch. She was extremely patient in helping an elderly woman understand how to use online banking. She took her time to let us practice to ensure we knew what to do. Candi has excellent customer service skills, is knowledgeable, and very kind.
June 2026
Samantha was very kind and helpful. It was my first time at this location can’t recommend enough!!
June 2026
Jessie Cipriano at the Smithfield Branch was great. Very patient, she explained everything about my loan(s), and she made the entire process a wonderful experience.
