Navigant Credit Union has received mixed reviews from its customers. Many praise the Greenville branch staff for their helpfulness and professionalism. One customer frequently visits the Greenville branch for business deposits and appreciates the assistance of a staff member who explains banking needs clearly and thoroughly, especially for those with multiple accounts. Another customer highlights the excellent service provided by a different staff member who helped secure personal and auto loans, making the process easy and educational for a family member. They also commend the same staff for their guidance during a car loan for a son, noting the personable and confident service. A business client expressed appreciation for another employee’s dedication and attention to detail, emphasizing a seamless experience. However, not all reviews are positive. A customer shared a highly negative experience involving difficulty accessing important documents stored in a safety deposit box after a family member's passing. This individual criticized the bank for refusing to open the box despite having legal documents and keys, alleging heartless behavior and a profit-driven motive. The customer expressed frustration with the bank's unwillingness to cooperate, which led them to hire a lawyer and seek alternative solutions. Despite this, they acknowledged that a staff member at the Greenville branch, during a subsequent visit, was professional and helpful in resolving some issues, improving their overall impression. Overall, while Navigant Credit Union is praised for helpful and professional staff in many cases, some customers have experienced significant frustration and dissatisfaction, especially in sensitive situations involving legal and estate matters.
Matt was very helpful, friendly, and attentive. He was knowledgeable and even helped me fill out a form I was confused with in relation to opening an account. I had a great experience working with him!
May 2026
Shout out to Matt! He was so helpful and nice with my account setup, got me completely sorted with no stress at all.
April 2026
Matt from the Greenville location was extremely helpful with getting approved for a loan. The experience was clear, transparent and easy to follow !
