Old Navy is a popular apparel and accessories brand catering to the entire family, offering a wide variety of clothing, including jeans in 180 sizes, comfy fleece, and activewear. Customers appreciate the large selection and decent quality of the products. The store provides free pickup services and has friendly, helpful staff who work hard to maintain cleanliness despite the challenges posed by disorganized shoppers.
Many reviews note that while the employees are courteous and strive to keep the store tidy, they sometimes struggle to keep up with the chaos created by customers. Some shoppers expressed a desire for more tall pants options. Overall, the customer service is praised for being fast and friendly, with specific mentions of helpful staff members. However, there are suggestions for management to consider increasing staff to better handle the store's upkeep. Customers are encouraged to be more mindful of the effort that goes into maintaining the store's organization. Despite some challenges, shoppers generally enjoy their experience at Old Navy and appreciate the variety of products available.
Very disorganized establishment. Difficult to find items. Merchandise on the floor and not put back properly. Could not find ataff to assist. Then 4 staff were standing together talking by the change rooms, which were not busy at this time. Washrooms were very dirty as well.
July 2026
Good variety at affordable prices. And staffs are nice too.
May 2026
Staff suuuper nice but understaffed so the store is in shambles at the moment! Hard to shop. But staff found everything for me!!
