The Brick has been trusted by Canadians for over 50 years to furnish their homes with quality furniture, mattresses, appliances, and electronics at great prices. The company operates more than 200 stores across Canada, including The Brick Mattress Store and The Brick Outlet, with a friendly and professional staff dedicated to helping customers both in-store and online. Customers appreciate the clear delivery updates, with some noting the delivery link that shows exactly when their items will arrive. Many reviews highlight the efficiency and speed of the delivery team, who set up furniture quickly and remove packaging. The sales team receives high praise, especially for attentive and helpful staff like Happy, who provided exceptional care and follow-up, making the shopping experience smooth and enjoyable. Customers also value the assistance from sales associates like Mr. Nitin Jain and Trish, who offered great deals and helpful advice. Overall, The Brick is known for its reliable service, quality products, and dedicated staff who work hard to ensure customer satisfaction.
Wonderful shopping experience and an excellent customer service management.
November 2024
Pleasant, fast, friendly service. Knew what to do to repair the defect.
October 2024
Thank you for the amazing customer service. Can’t wait for the new couch! We were in on October 27th, 2024 around 5pm to look at new couches. Found a comfy little one on sale!
