Lobby Unavailable Most Days - Lack Appropriate # of Staff to keep lobby open during business hours. I've never experienced a bank that consistently is understaffed to the point they keep the lobby doors locked. System issues abound and have gotten worse since the Truist model announced.
February 2021
This is the slowest drive-thru I’ve ever experienced. One person at the window when there are 7 cars in line doesn’t cut it. The employees are really kind, just slow.
January 2021
Ever since we opened our initial accounts back in 2018, Mark Cutler has been our "Go To" Banker. He has pointed us in the right direction when we were just setting up our business. He has been a REAL resourceful component in us getting on our feet. What a "GEM" for BB&T now TRUIST Bank! He's a Keeper!
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.