Truist, a financial institution, has temporarily adjusted its services to prioritize the health and safety of its clients and employees. While some branches have limited in-person visits and operate only through drive-thru lanes, others remain open with enhanced sanitization measures. Customers have had mixed experiences with Truist. Some report a pleasant interaction, praising the professionalism and enthusiasm of employees like Ekwah, who went above and beyond to assist and educate them. Others, however, describe the branch atmosphere as stale and the tellers as lacking in personality, though they acknowledge the institution's efficiency in getting the job done. Overall, Truist seems to be a solid 3-star financial institution that provides the necessary services, but may not excel in creating a warm and engaging customer experience for all its clients.
Gabriel was very helpful and professional when I came in today
May 2025
I had to go into the bank today to process a money wire and was helped by Shaniece, who happened to be there helping out that day. Shaniece was amazing! She was able to help me promptly and we were able to process the money wire in about 15 minutes! Thank you Shaniece and Truist for making this a painless transaction!
May 2025
They are always helpful to my banking needs...I never have to wait !
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
