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“I visited this location today and my experience was amazing. I've never been treated so well! Sierra did a great job helping me grt my service switched over and helped me get my new phone setup. She even helped me with the process of pairing my new headphones as well. Thank you so much, I'll be back to shop with Sierra in the future!!”
“AT&T wouldn’t let me transfer from a wireless account to a prepaid plan without switching my number. I’ve been with AT&T for over 25 years. I’ve never changed carriers. I called AT&T, Cricket and had multiple chat calls. I had 2 exceptional women help me. This review is regarding Nicole at the Cricket store in West Ashley on Sam Rittenberg.
Nicole answered all my questions and got me up and running for my 14 day trial.
Knowing I can call Nicole going forward I’m pretty sure I’ll continue with Cricket.
Nicole, Thank you again!”
“The customer service was amazing and even tho the worker was there by herself she still was very energetic, respectful, and got to everyone in a timely manner. She helped me out and made sure I had what I needed”
“Jaeden was extremely helpful and informative when it came to upgrading my phone. I had multiple cracks on it and he gave me several options to help me figure out the best deal!
Truly a great team with great people!”
“After 19 years with Verizon, I had so many problems so I switched to AT&T. I called the store and spoke with Ana. She set an appointment with me so I had no wait when I arrived.
She is the absolute best sales person I have ever dealt with. I switched 3 phones over that day. She was knowledgeable and efficient. She made sure all phones were transferred and working before I left.
When I got home, I found that the phones had not completely switched over. She is a former Verizon employee so I called her and explained the issue. She got me on a 3 way call with Verizon to fix the issue. The Verizon agent was so confused that it took Ana an hour and a half to get the agent to understand the problem and fix it! Ana was so professional.
I would highly recommend asking for Ana if you are using AT&T services. Job we'll done, Ana!”
“When AT&T continues to hire people like Ty to represent the company, it keeps people like myself wanting to continue to have AT&T as their 1# phone and internet service. Ty is an expect at what she does and a professional. She was able to figure out the issue with my phone with no support or resolution from the AT&T tech that they are train to call. She maintained her bearing which keeps me claim and not frustrated with the AT&T tech. This company needs to continue to hire people like Ty because I believe she provides the customer service and skills this company promotes.”
“The lady who took great care of us was kind to translate to explain the promotions and help us choose.
The lady who served us very well was kind in translating, explaining the promotions, and helping us choose.”
“Nick is a caring supporting and patience young man with a welcoming smile here at your store, he went completely with his manners to made me feel comfortable and satisfied in coming in also to highly recommend others to this location. I will highly recommend him for a higher working position. He will be a valuable access to your establishment. Thank you for allowing me to share my heart.”
“Kyle and his staff are wonderful. I had an issue no one on the customer service line could seem to figure out and when I took the problem into the store it was resolved that day. They took the time to hear my side of the issue and got right down to business. If you need service for anything AT&T and this store is the way to go!”
“Casey was SO helpful, efficient, and knowledgeable. I had Genius Bar appointment, was seen immediately, and my issue was solved within 5-10 minutes. Thank you so much!”
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“Spencer was the absolute best person that could’ve helped me this morning! He was so sweet and genuine and helped me through the entire process of getting a new phone! Everything went so smoothly and I had such an amazing experience and it was all thanks to Spencer!!”