Firestone Complete Auto Care in Columbia, SC is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs for every make and model. Reviews note the staff as wonderful, polite, and professional, providing fast and painless service in a nice and clean lobby. Many customers report an outstanding experience with exceptional and dedicated customer service. The business is credited with great service and great prices, with one customer noting their car was fixed a day early and they were only charged labor for one service when two were performed. However, some experiences brought scores down due to the time a service took. Another point of dissatisfaction was pricing, with one customer expressing they paid much more than an advertised coupon price for an oil change without prior explanation, leaving them very unsatisfied and considering taking their business elsewhere. Overall, the location aims to provide reliable and affordable auto care to get customers back on the road.
Everything was fine the thing that brought the scores down from Ten was the time it took to finish might not have been the stores fault.
Thx, Daryl Wilson
June 2025
Staff was wonderful and polite. Service was fast and painless. Lobby nice and clean. Couldn't ask for a better experience
July 2024
They got my car fixed and back to me a day before my appointment. They replaced my serpentine belt and changed my oil. They only charged the labor for the oil change! Great service and great prices all around.
