Foot Locker receives mixed reviews regarding its in-store service. Many customers report exceptionally positive experiences with helpful and honest staff who take time to assist even when the store is packed. Reviews highlight employees who provide fast, friendly service, check inventory thoroughly, and demonstrate strong customer care and leadership skills by directing their crew to assist all shoppers. Customers note the whole crew can be busy, cleaning and greeting, creating a shining example of teamwork. These experiences lead to strong recommendations and a feeling of trust that brings customers back. However, other experiences are negative, with reports of sales associates who do not appear to want to help. Some customers have waited longer than ten minutes for assistance after giving their shoe preference, only to be ignored and never served, which ultimately caused them to leave the store without purchasing. This contrasts with the efficient online service, where orders are received in less than two days.
After visiting many stores in the mall, Joshua was the most helpful. His honesty about shoes not properly fitting my son really made us feel like he really cared about his customers. We ended up coming back and buying a different pair since we knew we could trust him. Highly recommend.
May 2021
i went in today, Saturday morning, Gabby helped me get my correct shoe size and rang up my shoes, she was super nice and sweet!
January 2021
Its a really nice store, i got some air force 1's there and my feet are really skinny and i had to try on two different shoes but the lady was back and forth helping us, Great Staff!!
