State Credit Union (SCU) is a financial institution that has consistently provided exceptional customer service to its members. Based on the reviews, the credit union's representatives, such as Peley, Nikole Ritchey, Jessica, Shelly Shealy, and Courtney, have demonstrated remarkable professionalism, efficiency, and a genuine commitment to resolving customer concerns. Peley, from the SCU Live department, is particularly praised for his outstanding active listening skills, ability to grasp the nuances of complex issues, and his remarkable efficiency in navigating the credit union's systems. His calm demeanor and solution-oriented approach have been instrumental in turning around what had initially felt like an inevitable financial disaster for one customer. Nikole Ritchey has also received high praise for her exceptional service. Customers have commended her for her diligence, communication, and timely assistance in the loan application and approval process, particularly for their RV financing needs. Her dedication and hard work have left a lasting impression on those she has served. Additionally, the tellers at SCU are described as quick and kind, while other representatives, such as Jessica, Shelly Shealy, and Courtney, have also been recognized for their informative, helpful, and problem-solving abilities. Customers have consistently expressed their satisfaction with the level of service provided by the credit union's staff. Overall, State Credit Union has earned a reputation for its outstanding customer service, with its representatives going above and beyond to assist members and resolve their financial concerns in a timely and professional manner.
Tomeka has been a great help in getting me a refinanced loan. I can’t thank her enough for being so welcoming! You have a star on your team. Thank you for loving what you do!💖 “New School”
October 2024
Nice and clean waiting room. Kind and knowledgeable employees willing to help you. Usually pretty quick transa
September 2024
Tellers are usually very quick and kind! I worked with Nikole Ritchey for some account management and she did a GREAT job explaining and expanding on the options I had for my accounts!
