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“Jean was AWESOME! Great spirit, great energy. I’m not tech savvy at all and she was patient and helped me figure out some things on the new app. Thanks Jean!”
“I am absolutely satisfied with this branch the manager helped me with everything I needed and made it easy to understand. I think her name is Kristie. Thank you again”
“I wanted to document my thanks to Mr. DeSue, branch manager for the Dentsville office, for going above and beyond to help me find that disappearing check (in the drive through). I appreciate your sincerity when you said you would do all you could to help me and keeping me abreast of your progress.
I can only hope PFCU realizes what a dedicated employee you are in ensuring the customer is taken care of.
Again, thank you for your dedication to your customers!”
“Excellent service. LeQuanta Lawson handled our concerns with a great attitude, beautiful smile and had tremendous knowledge for all of our different questions, concerns. Awesome!”
“Had a hard time setting my internal transfers, I'm new at this institution.
They really worked with me till we got it set up as I needed it.
Thank you.”
“I have been wanting refinance my vehicle for the longest time and I finally did. It was a real easy process and Rochese Thomas was a pleasure to work with. I highly recommend Curis Credit Union to everyone.”
“I had such a great experience working with Lauren Hutchins at Palmetto Citizens Federal Credit Union in Columbia, SC. I showed up unannounced without an appointment, and she still took the time to sit down with me, walk me through everything, and make sure I understood all of my options. Since this was my first time going through the process, I was honestly nervous, but Lauren made me feel completely comfortable from start to finish.
She went above and beyond to help me get into the car of my dreams, and I truly couldn’t be more thankful for her patience, kindness, and professionalism. She never rushed me and made sure I felt confident every step of the way.
I highly recommend Lauren to anyone looking for someone who genuinely cares and is willing to go the extra mile for their customers. Thank you again, Lauren!”
“I always have the best experience here. The staff is friendly and knowledgeable and always greet clients with a smile. They also saved my family from being scammed. I can't recommend them enough!”
“A special thanks goes to Tammy Burns for her brilliant and amazing ways of handling difficult problems I experienced with the new online digital banking system at PCFCU.
She gave me solutions and showed me step by step ways to navigate that website. She is exceptional employee.
Thank you Ms. Burns, I appreciate you for the kindness and patience you show to the me and the PCFCU customers.”
“THIS LOCATION has excellent customer service. Thank you Sherice for everything you've helped me with especially during my cancer treatments when I couldn't even write. Your professionalism and compassion were so appreciated. I love this branch (and this bank)”
“Every time I have gone to this branch they have been very helpful and I always come away with my problem solved. Truly appreciate the kind and quick responsive to take care of my issues. The issues are few but it is great that they are handled quickly and efficiently.
Thank you so much.”
“The customer service person was professional, courteous, and knowledgeable. My loan was processed promptly, except I got there at a rush time and had to wait over 30 minutes.”
“I recently had the pleasure of working with Loan Officer Devante for my car loan. I really appreciate how patient he was with all my questions and for making the entire process quick and stress-free. Devante is very knowledgeable and explained the loan terms clearly. I left his office feeling like family. If I'm ever in need of another loan, he will definitely be my guy!”
“Employee Aaron King and supervisor Jessica provided some of the best customer service I’ve ever received. They were professional, knowledgeable, patient, and genuinely cared about helping me find the right solution. What impressed me most was their ability to combine expertise with kindness and empathy. They made a stressful situation much easier, and I left feeling informed, supported, and valued. The bank is fortunate to have someone of their caliber on the team.
Their professionalism was exceptional, but just as important, they brought a human touch that made me feel valued as a customer rather than just another account number. They went above and beyond to help me, and I am truly grateful for their assistance.”
“The branch Manager Ms Chandler Frick has giving me tip top service for many years. She truly goes above and beyond to help her customers in so many way!!!
Thank you for always taking care of my family SCNGFCU”
“Been a member for 35 years. The customer service is always great. We have home, auto, checking account, savings account, and other financial portfolio stuff. We are vested members and will not go anywhere else. Military friendly, too.”
“Sometimes language barriers make it hard to fully understand the process, but I truly appreciate Founders for their patience and flexibility in guiding me all the way. Thank You!”
“I came in to open a business account, Ryan & all of the staff were extremely helpful and kind. They were able to make the process quick, easy, and were able to meet all of my needs for the account. I highly recommend stopping in and letting them help you for all your banking needs.”
“Huge shoutout to Tim Marable at this office. He was absolutely wonderful to me during a hard week and dealing with insurance from a car accident on an existing loan with them. He provided daily communication and worked some magic to get the help I needed in a timely manner. Being a young student in the area who doesn't have family around, Tim provided EXCEPTIONAL help through this process of closing out an old loan as well as applying for a new one. He is an amazing customer service representative and I would recommend anyone to him. Thank you Tim!!”
“Since Safe Federal Credit Union opened its doors, I have not yet to experience any negative service from its employees. Very helpful, competitive rates & friendly customer service. Definitely keeping my friendship with bank services.”
“I've been a member of Caro Federal Credit Union for 9 years. Thank you Gwen Rivers, Renee Suber-Kinard, and Monica Bligen, Sales and Service Manager. Monica provides professional top tier customer service, she's knowledgeable, and handles any and all of my financial priorities. She's always just a phone call away to assist with loans, auto loans, and saving money. She's prompt and eager to assist me in making sure my financial goals are met. Thank you! Caro Federal Credit Union.”
“It's been one of the best decisions to become members of Founders, this specific branch has gone above and beyond to help us with a mortgage and multiple used vehicle loans as well as refinancing; whatever we have needed they have been more than happy to do whatever it took to help us through the process. They streamline the borrowing process and thoroughly see you through from start to end. If you're searching for a local, family feel, look no further than Founders!”
“Kristina G. was very helpful and always followed up, during the purchasing of my vehicle and answered all questions. Gabby was also helpful. They were a great team.”
“My recent experience with the Allsouth loan officers was one of the most pleasant of all of my many years of banking transactions.I was welcomed with a sincerity that's rare in business these days. I felt like I was talking to a friend and all of the details and options of my loan were explained to me on a level that I could understand.Definitely 4 Gold Stars!”
“Very pleased with my experience here! Rashonda is amazing and helped me with everything I needed! She went above and beyond with communication and made my process goes smooth! Highly recommend!”
“*** EDIT: Leaving the original so the context is there, but I wanted to up the reviews to 4-STARS due to the action of Thomas Harden. I received a few calls ( I wasn't the easiest to get in touch with but he stayed persistent and steadfast). He did not settle for an apology voicemail. He came across sincere and told me how they are using the experience as a teaching moment for the staff and future customer interactions. I admire the ownership and appreciation. Thank you Mr. Harden! ***
(previous review) The worst customer service bar none. I’ve tried now 4 times to open an account for my daughter who will be attending college in Columbia in the fall. I have left four (4) messages for “account specialists” (2 for Jennifer Cook) and cannot get a return call from anyone. There was a “error” trying to set up through the website and apparently no one else can assist except account specialists who never answer their calls nor return calls. Unsure how this bank stays in operation.”
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“This credit union was a little hidden Gem when it first opened. Fast friendly service and always the nicest people. I still go to this branch, because of the nice friendly and helpful service. Others have discovered what I already knew. All my financial needs are met at this branch.”