Verizon offers a convenient shopping experience for all your mobile, 5G home internet, and business needs. Customers can visit the Florence store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. The store is described as clean and busy, with helpful employees who take the time to understand customers' requirements. Reviewers praise the exceptional customer service, noting that staff ensure customers get what they need. However, some customers have experienced long wait times and encountered rude managers, which impacted their overall satisfaction. Overall, Verizon aims to provide a positive experience, with a focus on meeting customers' mobile and connectivity needs.
Had to have the manager register my phone on the network, because a consultant told me she couldn't help me. I'd been online trying to get through to tech support for hours the night before. I must say the manager was very helpful. 👍
July 2026
The store staff is extremely helpful. Big shout to Charles for going above and beyond with our situation to make sure we got everything straight and taken care of.
June 2026
Switched from T Mobile to Verizon they beat our current bill and we got 2 free phones and they waived the activation fee..all in all was a great experience...Ty'Esha was awesome she was so helpful and kind..would definitely recommend you deal with her...
