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“I cannot thank Shana Cobbs enough for the incredible customer service she provided me during one of the most stressful experiences I’ve had switching from AT&T to T-Mobile. The associate at the Sam’s Club T-Mobile kiosk created a huge mess with my account and left me dealing with a complete nightmare.
Thankfully, Shana stepped in and completely turned the situation around. She was patient, understanding, professional, and genuinely cared about helping me fix all the issues that were caused. She took the time to listen, explain everything clearly, and work through every problem until it was finally resolved.
What stood out the most was her kindness and willingness to help when she easily could’ve brushed the situation off since she wasn’t the one who caused the problems in the first place. She went above and beyond to clean up someone else’s mistakes and made me feel valued as a customer the entire time.
T-Mobile truly needs more employees like Shana. She deserves recognition for her outstanding customer service, professionalism, and dedication to helping people.”
10AM - 7PM
2108 S Irby St Ste 2, Florence
Electronics
“Vernessa was very very helpful with my questions and better help then received at the Crickets stores near my home in Johnsonville. As a matter of fact, I came in the Cricket syore in Florence and was going to leave Cricket and she talked me in to staying. It would be nice if other Cricket employees were as pleasant and helpful as she.”
“Moving and starting fresh is a challenge in itself. The team here in Florence made the experience easy, understandable and helped work to secure amazing pieces. Id like to personally shout out to the sales manager Elizabeth!!! Probably hands down best customer service ive ever personally experienced; not only was she very knowledgeable and helpful with my millions of questions
She also helped find the perfect items for my new place. I can not wrote how amazing this team is. For sure will turn to them for all future endeavors”
“I would like to say how outstanding and how much I appreciated Miss Fisher for her services on 7/20/25..
Not only was she the best customer representative I have ever come across she made me feel welcomed she hooked everything up for me she answered all my questions she was phenomenal!
THIS lady needs a raise I would hope one day that somebody realizes her potential and gives her some kind of management position ❤️
I have been a MetroPCS customer for at least 7 years and in those seven years there has been nobody better than Miss Fisher thank you very much I appreciate everything that you did for me yesterday and I cannot tell you how grateful I am for your attitude and your friendliness ❣️”
“The process of purchasing a new phone was made easy by Akeelah. She helped me set up my phone before I left the store and has assisted me over the phone with additional questions. Thank you!”
“This location is clean, the staff are friendly and very helpful. At this time this location is still selling their computers at pre memory cost prices till their existing stock is out.”
10AM - 8PM
250 N Beltline Dr Ste 90, Florence
Electronics
“On my way to see if the reviews add up because the one on irby is a 2 hour wait Everytime ...and it's not the clerks fault it's the lack of any more clerks and a line out the door anyways can't wait to see this Mike guy”
“We love visiting the Target in Florence. It's clean and organized. The smell of Starbucks coffee hits your nose as soon as you step in! The store is easy to navigate. Checkout is usually a breeze.”
“This is an example of what a community Pharmacy should be . Compassionate care with respect.Shannon and her crew are the best.I love the team here they feel like family.”
“I purchased zstat 250 amp and 1 12in sub for installation in Chrysler 300. Installed in less than an 1hr But the install messed with my uconnect radio. XM radio disappeared from screen, touch screen wasn't working. Took it back. They were puzzled but they didn't stop until they got it back to functioning properly. They did a uconnect reset.”
“Justin was great. Smooth , quick, and easy. Transferred my old number and got me running without any issues. Bye bye AT&T , hello Verizon! Thank you my friend.
-Deavanie S.”
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“Highly recommended! Very knowledgeable good customer service and communication! JB helped me sort out a few issues and have brought a couple of radios. Always more than fair to deal with!”