Metro by T-Mobile offers a mixed customer experience. While some customers praise the welcoming and professional assistance provided by the staff, such as the store manager who helped convince a customer to try an alternative tablet, others have encountered issues with dropped calls and inconsistent tower connections. Despite these technical difficulties, the overall sentiment suggests the store staff, like the "young man" who helped a customer, are generally kind and understanding in addressing customer needs. The reviews indicate a range of experiences, both positive and negative, for those seeking phone service from Metro by T-Mobile.
Austin was so welcoming and professional. I was sad to hear they were out of iPads he quickly convinced me to try another tablet brand. He assisted me with open conversation and as a Store Manager he phenomenal.
December 2023
Free phones for new customers and switchers.You get alot for your buck there
July 2023
I love the selection of phones and the customer service
