Metro by T-Mobile on Washington St receives positive reviews for its excellent customer service and effective problem-solving. Staff are noted for setting up phones perfectly, providing good service and internet, and fixing problems that make a huge difference. The store is described as clean with no line, and prices given over the phone are honored with no surprises. Employees show great compassion, treat customers like family, and ensure everything works properly with brand new products. The manager is highlighted as very helpful, taking time to resolve difficult issues like internet problems. Customers recommend going to this store even if farther away, stating the team knows what they are doing and provides more value than expected. While one non-customer noted a long phone hold time, satisfied clients emphasize they have no complaints and will always choose this location.
