“Adam, the mobile sales representative was very helpful and very knowledgeable. He helped me with my purchase and questions I had regarding my service and phone. The store and sales representatives are very friendly and knowledgeable. Would always go back there as a regular customer.”
“Easy to deal with and pleasant associates! The $35 activation fee because my old phone crapped out and I needed to buy another kinda pissed in my cornflakes, but what can you do!”
“I've been a customer of Horry Telephone Cooperative (HTC) for over a 6 month now, and overall, I'm impressed with their service quality. The advertised speeds match 100% with what's stated in the contract—I'm consistently getting around 500+ Mbps download and upload, with super low ping (under 5 ms) and zero jitter or packet loss. It's rock-solid stable, with no interruptions, outages, or downtime whatsoever, which has made working from home and streaming a breeze.
That said, their pricing is only competitive during the first year. After that, the rates jump significantly, and even with this high level of performance and reliability, it might push you to look at alternatives to keep costs in check.
Compared to my other provider, Spectrum, HTC is hands down better and more stable. I've never had to contact their customer support even once because everything just works flawlessly—no headaches at all. If you're in the area and value reliability over long-term affordability, I'd recommend giving them a try, but keep an eye on those post-introductory rates.”
“I got internet service through the lovely Miss Peyton. She made a normally stressful situation extremely pleasant. The technician, John, called & showed up not even 24 hours later to install which took less than 45 minutes & he too was extremely helpful & kind. Thank you guys!”
“Decided to make the switch back to Verizon after being with T Mobile for 3 years. We were long over due for an upgrade & Verizon had the best bang for your buck compared to all the other carriers. Wayne made the process switching over painless. We were in and out of the store in about an hour. Excellent customer service, and they actually had the phones we wanted in stock! Enjoying our brand new iPhone 17 pro max's!”
“Everyone I come into the store I’ve been helped by Chandler who is great at what he does and has excellent customer service. The 1800 number and online is always a pain and gives me inaccurate information etc. Chandler gets me taken care of for my mobile and WiFi service every time!”
“My wife initially went to the T-mobile store inside Coastal Grand Mall to upgrade her phone. They didn't have the phone available, but charged us anyway, then they sent her to a REAL T-mobile store just outside the mall on Seaboard to pick up the phone and fix what they did wrong. Frank at this store fixed everything the other store did improperly, got her into a new phone, and he was very patient, polite and helpful. We will keep Frank as our T-mobile guy in the future. The store inside the mall is giving the real T-mobile store a bad name. They screwed up my sister-in-law's account so badly that her husband had to call corporate to straighten it out. When I went to the Mall store and got a new phone for myself a month ago, they took nearly 3 hours to transfer the data from my old phone. Their excuse? They have to use the mall's wifi to transfer data even though T-mobile has their own wifi network. They didn't want to get in trouble with the mall so they made me suffer. Frank at the Seaboard store finished the whole transaction, including transferring data in 45 minutes. What a difference.”
“First, let it be noted that I absolutely can NOT stand t mobile as a corporation/company, but I'm here to review the store itself. They took me from livid to problem solved and refunded in a matter of minutes. 10 stars to moon the manager!”