Hertz Car Rental at Charleston Airport receives mixed reviews highlighting both significant service improvements and some consistent operational flaws. Many customers report excellent and friendly service from counter staff, who are described as going above and beyond to help. Positive experiences note smooth processes, professional agents, and the resolution of issues with persistence and care.
The Gold member service is available, allowing customers to skip the terminal line and proceed directly to the garage, though signage about this benefit is lacking. While the Gold Choice service is not available at this location, agents often provide vehicle options from the lot. Some reviews mention minor flaws, such as cars occasionally not having a full gas gauge at pickup.
However, significant frustration is reported with the check-in process, including confusion over where Gold members should go and long wait times in both the terminal and garage lines. Despite these inconsistencies, recent reviews indicate a dramatic improvement in the overall experience compared to past negative reports, with smooth check-ins, correct billing, and no extra charges.
