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“Collin Graves in Charleston was great! He was very informative and gave us the guidance we were lacking, putting us at ease. I worked for a multi-national company for 30 years and Fidelity is who they used to manage our 401K. We have the highest confidence in Collin and how our resources are being managed in retirement. I will certainly recommend him to others.”
“I was helped by RJ to complete my 2024 RMD and QCD. He is an excellent listener and does what he says he will in short order. I am thankful to have a great employee with CFP working for me.Ray Mixon, Sullivans ISland”
“I opened a car loan with PNC Bank because they had great interest rates on car loans. I was having trouble setting up my auto draft for monthly payments so I called the Calhoun street branch and spoke with Kayln who went above and beyond to help me set up my auto draft. She spent over 20 minutes helping me step by step and when I went to the branch to make my first payment, she came out of the branch to flag me down so I wouldn’t miss the parking garage. Wow! Talk about customer service! The branch manager Bonnie Barrett came out to the lobby to say hello and welcomed me for coming by. This is the kind of personalized service I love from a local bank. Charleston take note. This is the kind of bank you need for your financial needs. Job well done!”
“I had a fraud emergency on my account and needed to set up a new account and card in order to access my funds (mind you this person stole over $1k from my account). After tirelessly calling the nearest PNC branches near me, I decided to call here and see what would happen. I forget the gentleman’s name, but he truly saved my day. Such a kind person over the phone and in person. I know he was going through some things of his own, but he deserves a shoutout due to his exceptional service on 7/8/2025 - ensuring I had my new account, access to my funds and online banking almost immediately. Thank you so very much!”
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“I am very pleased to say these ladies in this office are wonderful from the day I met them! Always welcoming and very sweet. I have been going to First Franklin for a couple years now and never have any issues! Thank you ladies so much for everything you do!”