“Been there hundreds of times in past years , will even order it for you if not in the store. Was there the other day for pull chain and switch for lamp . Employee walked right to it , and then sold me the chain and connectors separately . Was cheaper , because of what i needed . Will go there first for anything i need. The most friendly crew around, past crew and present..”
“I'm a sucker for deals on tools and that makes Harbor Freight my favorite. For a small store, it takes me forever to shop in there as I always want to go down every isle and always end up leaving with way more than I want. My wife hates this store.”
“Had a great experience in your store today to get some hardware. Approached Susan who greeted me with a nice smile. I told her our concern and even though she acknowledged that wasn't her department she still agreed to help. After a few minutes, she went and grabbed Renee, who also came over eager to help with a smile. But unfortunately, we had some challenges with some price tags that Renee couldn't help us with, so she called Eric over. He came over with a smile, an introduction, and a handshake. He was able to come up with an optimal solution and make us happy. Overall, it was a great and rare experience. Im not talking about Home Depot, im talking in general these days anywhere. If you are ever in the market for hardware dont be afraid to ask for Eric, Renee, or Susan. They are awesome!!!”
“Literally, the worst home depot as far as customer service goes. I was in shock, honestly. The lumber associate was awful, the lot associate that was supposed to help load a bunch of lumber told the cashier who called him that someone else was outside and he didn't need to go help-but there was no one outside. The key carrier was extremely rude and laughed at me. The reason I come to Home Depot is because employees are always so pleasant and willing to help. This location is the exact opposite. If you need help with lumber being cut, dont bother. if you need help loading lumber into your truck, don't bother. If you need to interact with a manager or key carrier, don't bother.”
“While I was helping my parents shop for an area rug, Lowe’s had the biggest and best selection around them. Jay, the flooring specialist, was a huge help and went above and beyond to help them. Even when they went back a different day, Jay was there to guide them through it.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.