-
January 2024 by Matt Rhodes
They gave me a realistic time frame to complete my repair even though they were backed up and then got the repair done on time and properly. Will definitely use them again in the future!
-
January 2024 by disco king
Needed repair to my truck after a rear end collision. Tim and the staff were very accommodating and upfront about the repair process and time needed. Not my first time working with Norton and Richardson, each time I was treated with courtesy and respect. Their workmanship is champion and I highly recommend them!
-
January 2024 by RS Miller
I have to share a very welcomed, appreciative and amazing recent experience with Norton and Richardson. After the initial phone call explaining the entire process which included a rental, I took my car in on the appointed day. Within 5 minutes, I was picked up by a rental company and taken to get a car. Several days later, Norton called me to say my car was ready. The convenience of returning the rental car to Norton and letting them handle was much appreciated! They clearly explained the repairs, tested the sensors to insure they were working properly, examined the undercarriage for concerns we had about possible damage and cleaned my car. My car was brought closer to the shop and I was handed the keys. A floor mat had been placed on the driver's side. These people are professionals from start to finish! It is these little but significant details that women especially appreciate. Norton made this entire experience easy, convenient and problem-free. There's average and then there's exceptional customer service! Thank you, Norton and Richardson!
-
January 2024 by Chris Creel
Very professional, did a amazing job estimating the damage on one of our trucks that was hit from behind, highly recommended, we have use their services for many years. Thanks again Tim up front for all your help.
-
December 2023 by Camille Crocker
Honestly, I would give them ten stars if I could. I was t-boned at a stop sign. The damage was extensive, and my car was only 4 months old. They did the work and it was incredible. That was 2017, and my car still looks like nothing happened. When my husband purchased a new car (that was not worth the outrageous price imo ?)and we pulled it into our garage, we noticed there were some definite irregularities with the paint. I was devastated and furious. I know NO ONE who does body work to ask for a professional opinion. Since my car had been repaired so beautifully, I took a chance and called and asked if someone would look at it. They don’t even do body work for this brand of car, but took their time to look at it and explain to me what had probably happened. The fix is not as bad as I’d thought it would be!! Y’all, it was a game changer in my world, relief doesn’t begin to describe it. This kind of compassion doesn't exist much anymore in this world, but it speaks to their character and how much they value their community. You can’t go wrong with superb work AND a business run with integrity and kindness.
-
December 2023 by Denise Avera
Professional, easy-going staff. Every call I made was addressed immediately.The workmanship was amazing and the car looked like new! Every step in the process was taken care of efficiently by Norton and Richardson. I definitely recommend them!
-
November 2023 by annemarie anglin
Amazing!!!! The people in the front office are kind, understanding, and helpful. Tim was my contact person and was very easy to communicate with.This was the third time our family has used the services of this shop. We keep returning because of the quality of work and friendliness of the employees.I highly recommend Norton & Richardson!Services: Painting
-
November 2023 by Sandra Laufer
Stop by to have them look at my front bumper that was loose. Another company wouldn’t look at it because they didn’t accept my insurance. They were right on it. Looked at it, all it needed was to be snapped back together. It didn’t take over 3 minutes. The guy said you’re all done, shook my hand and wished me a very good afternoon. I received nothing but kindness and professionalism. Thank you so very much. My first time there. I will definitely recommend this company to everyone.Service: Body & Trim
-
September 2023 by Kelly Tennant
This place is amazing! Great communication, easy to work with, hassle free and returns your vehicle cleaner than you left it!They work with the insurance and do all the work, so you don’t have to!10/10 definitely recommend!!Services: Painting
-
September 2023 by Madison Shipp
They did an amazing job on my Toyota Tundra. The passenger side looks brand new! I highly recommend them for body damage repairs!Services: Painting
-
September 2023 by Cindy Trachta Gross
Customer service was wonderful and helped me navigate with insurance. I am completely happy with my car.
-
August 2023 by ShaMonique Payne
Nortons had my vehicle from October to February. Only for the car to still not be fixed correctly although they stated the vehicle was ready for pick up. Upon picking the vehicle up the front lights were lopsided and several gaps showing the interior (engine of the vehicle) Although they purchased new parts they proceeded to put holes in places that weren’t necessary and damaged the new parts as they were not skilled to fix a Mercedes Benz but StateFarm recommended them as the preferred shop. The only thing they did was patch up my brand new car still leaving it with 9 thousand dollars worth of damages. Now refusing to pay for the repairs as the car was never properly fixed. I wouldn’t recommend anyone to have their vehicle repaired at this body shop especially if they throw the car together and releasing knowing the cars aren’t fully repaired. The services being provided is unethical and problematic. And they’re unwilling to pay for their mistakes.Services: Painting
-
July 2023 by Valencia Wright
I’m completely satisfied with my service. Lee was awesome he actually worked on my car sooner than he was supposed to and he did an excellent job, it’s hard to tell I was ever involved in a car accident. The receptionist was very professional and friendly. I highly recommend Norton & Richardson for your auto body repairs.
-
July 2023 by Devi Mazyck Gomez
First time customer. Chose them by recommendation from State Farm based on high ratings. They did not disappoint. Mike was wonderful!
-
July 2023 by Brittany Fulcher
Norton and Richardson did an amazing job repairing my Audi! They did a flawless job with my bumper and my back up sensors. I was, honestly, very nervous when I dropped it off! However, Todd was very friendly and kept me informed every step of the way to help ease my anxiety. Todd even went out of his way to help me arrange a last minute rental car when he absolutely did not have to do that! When I finally picked up my car, I was extremely satisfied to see the end result. You can’t even tell I was in a fender bender and my sensor is working very well! On top of their flawless service, they went above and beyond by completely detailing my car inside and out. It truly made my day so so bright. Hopefully I never have to pay them a visit again, but if you’re ever in an accident this is the place to come!Services: Electrical
