The Rapid City Customer Experience Center provides excellent customer care and community service, with staff described as awesome, professional, extremely helpful, very nice, and polite. Employees are noted for answering questions thoroughly, explaining bills clearly, finding better service packages to lower costs, and actively working to resolve any issues. The team offers strong support, from customer care to technical services. A specific instance of community service involved a driver who assisted in recovering a lost item by contacting the police. Another employee was thanked for physically helping disabled individuals when an elevator was out of service. While the service itself is called the best in the area by a long-term customer, a significant complaint is aimed at the company's website. Customers report the website has low quality, with extremely slow load times and frequent error codes when trying to access it, an issue that persists across different networks and mobile devices. Please note that the office is currently temporarily closed due to a building inspection for safety. Updates on reopening will be provided. For assistance, customers are directed to the contact page on the website or a provided phone number.
Todd was extremely helpful and was very patient with me while I were dealing with wifi issues. Extremely satisfied with the help I received!
November 2023
Craig was awesome! Not only did he answer all my questions, but he gave me promotions and actually told me I didn't need as much service as I was paying for. He cut my bill in half! Amazing! Craig was very professional! Excellent community service!
November 2023
Thank you Midco driver, I am the one who lost the bike bag on my way to the Rapid City post office. I asked a driver if he could call the police to help find it. He must have, the police had it and I git it back because of good Samaritans like you. Thak you, Thor
