Verizon is a leading provider of mobile, 5G home internet, and business solutions. Customers can visit the Rapid City store or shop online for their latest needs, with convenient options like in-store pickup, free 2-day shipping, and same-day delivery where available. The Eglin St store has received positive reviews, with customers praising the helpful staff like TJ and Derek for resolving issues quickly and ensuring customers understand the solutions. Verizon's home internet service has also been highly rated, offering reliable and cost-effective service compared to previous providers. However, some customers have reported poor experiences at other Verizon locations, including long wait times, upselling tactics, and challenges with adding new lines or upgrading plans. In these cases, the staff, like Mike Shaw, have been commended for their patience and for ensuring customers get the right plans and equipment without unnecessary purchases. Overall, Verizon offers a range of services and the customer experience can vary across different locations. Customers are encouraged to visit the Rapid City store or explore online options for a convenient and personalized experience.
Expertise was given by Tori and he was so polite as well.
August 2026
Angie was wonderful. Very informative, and helped tremendously. First time in a long time I've got this service from the store. I highly recommend her.
July 2026
Richard went over and beyond helping us with our order. Great conversation as we waited for customer service to help with technical difficulties. Definitely recommended him to anyone! Great service!!!
