Ross Dress for Less offers a wide selection of the best brands and the latest fashions for family and home, all at 20% to 60% off department store prices. Customers can find men's and women's clothes, artsy items, and home goods. The store is well-stocked, especially in men's shoes, which are available at decent prices. While the men's section has many options, the women's section is smaller and priced higher, which some find disappointing. Shoppers enjoy good deals and sometimes find items they like, such as hoodies and T-shirts. The staff is generally friendly and helpful, though some customers feel that customer service can be slow and distracted, with instances of staff being busy on Bluetooth devices. Despite this, many appreciate the store's variety and the opportunity to discover good deals. Overall, Ross Dress for Less is seen as a place to find affordable fashion and home items, though service experiences can vary.