LOFT in Sioux Falls, SD, offers modern and casual clothing designed for women’s everyday life, including tops, sweaters, dresses, and accessories. While some customers appreciate the fit of the petites and the stylish options, experiences with customer service have been mixed. One shopper noted a lack of attention from staff during a visit, feeling invisible and disappointed. In contrast, another customer highlighted a positive experience with a helpful associate named Sahá, completing their purchase quickly. However, reviews mention concerns about employee morale and challenges with customer service, especially regarding lost orders and return shipping fees. Despite these issues, LOFT continues to provide feminine styles that appeal to many shoppers.
I like to shop here when I'm in town but my last visit may have changed my mind. I was the only customer that was not greated or offered a dressing room. They acted as if I was invisible. Maybe I wasn't dressed expensively enough but have they heard the saying about not judging a book by its cover? Very disappointing.
June 2024
I needed lighter colors to wear for a wedding. Loft and Ann Taylor petites never disappoint me for fit. Sahá was helpful and friendly. I was in and out in less than an hour with three items. I'm happy!
September 2021
The associates were so helpful and accommodated me by getting different sizes. They had great sales and made sure I knew all about them!
