Macy's is an iconic department store offering a first class selection of top fashion brands, clothing, shoes, housewares, and gifts. Customer experiences with staff vary significantly. Some associates are described as great, friendly, and amazing, making the shopping experience simple and easy and ensuring customers return. One such associate single-handedly created a positive experience. However, other reviews note staff can sometimes be less knowledgeable or unable to find items and prices, which may discourage a return. The feeling of being closely followed by employees has also been reported, which can ruin the experience. Customers appreciate finding what they want, including good prices on clearance items, and enjoy the in-store shopping service.
Came in to buy jewelry and Maureen was the MOST helpful!
April 2026
We didn't buy anything here but I like these kind of stores. I like shopping in indoor malls. First time I've ever seen a Gucci purse. OMG I can't believe how much they cost LOL
January 2026
I love the selection of colognes and how they present it where you can smell it yourself very convenient. Prices are not the cheapest but at least you can try out the scent before you buy them.
