Macy's is an iconic department store offering a first class selection of top fashion brands, clothing, shoes, housewares, and gifts. Customer experiences with staff vary significantly. Some associates are described as great, friendly, and amazing, making the shopping experience simple and easy and ensuring customers return. One such associate single-handedly created a positive experience. However, other reviews note staff can sometimes be less knowledgeable or unable to find items and prices, which may discourage a return. The feeling of being closely followed by employees has also been reported, which can ruin the experience. Customers appreciate finding what they want, including good prices on clearance items, and enjoy the in-store shopping service.
I love the selection of colognes and how they present it where you can smell it yourself very convenient. Prices are not the cheapest but at least you can try out the scent before you buy them.
December 2025
Looks much better than it has in previous years. Good staffing
December 2025
Made a last-minute trip to Macy’s to get a suit for my son. Matt, Made our experience, exceptional. Very helpful! He helped us get him measured up and assisted him finding a shirt that fits properly a suit, pants, shoes & tie. The whole 9 yards! Thanks the for exceptional Customer Service!!!
