Advance Auto Parts at 230 S Hall Rd in Alcoa offers a wide range of automotive aftermarket products, including leading brands like FRAM, Carquest, and DieHard. The store provides free services such as battery testing, battery and wiper installations, engine code scanning, starter and alternator testing, and battery and oil recycling. Customers can also save money by signing up for the Speed Perks loyalty program, which earns points towards discounts on store items and gas at participating Shell stations. The reviews for this location are generally positive, with customers praising the knowledgeable and friendly staff, particularly Joe Cody and Alexis, the cashier. One customer had a positive experience with Joe, who was described as very friendly and helpful in keeping the store looking good. Another customer, who was having a bad day, was cheered up by Joe's great customer service. The reviews also mention the store's ability to direct customers to alternative sources if they don't have the needed parts in stock. While the majority of the reviews are positive, one customer had a negative experience with a particular manager who provided a veteran's discount without asking. However, the customer acknowledged the good work of the rest of the team.
Their drivers know that getting the products customers order in a timely manner is paramount!
May 2024
Staff was very helpful, and they had exactly what I needed. Very well stocked store as well.
November 2023
I don't usually put reviews on auto stores, but I had the nicest salesman, if I remember correctly, his name is Joe Cody.. very nice young gentleman, and very knowledgeable in his field... If you need anything for your vehicle, go see him on Hall Rd, beside of Kroger.. you'll be happy you did.. thanks for all your help..
