AutoZone South Hall Rd in Alcoa, TN is a leading retailer of auto parts. Customers report receiving top notch and phenomenal customer service, with many employees going above and beyond their job duties. Reviews highlight specific instances of exceptional help, such as diagnosing a check engine light and checking and filling coolant, which solved the problem. In another case, an employee tested a sluggish battery and replaced it in the parking lot, getting the customer in and out quickly. The service is described as quick, easy, and thorough. Several reviews emphasize employees' extraordinary efforts to find parts not in stock. This includes calling multiple locations and even personally driving over thirty minutes to a sister store to retrieve a needed radiator hose for a stranded vehicle. In another situation, employees located a clutch part in another city and delivered it to a customer on vacation many miles away. This dedication ensured customers' cars were repaired, often saving their day. The consistent feedback is that the staff is patient, kind, helpful, and makes no issue of providing full service, leading customers to highly recommend this specific AutoZone location.
Sheldon and Carrie Upton family auto zone store we love
February 2026
Amber was very informative and helpful during my experience. Thank you so much
December 2025
Josh is very helpful he goes above and beyond. I dont usually like AutoZone because most employees there do not know what theyre talking about/ sell you the wrong part. Josh on the other hand is knowledgeable and helpful.
