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“Phillip Malach was my rep to open a new account. His level of professionalism and overall recommendations were realistic l, and time efficient based on my situation. And offered recommendations based on our conversation that I will thoroughly be taking when the time comes. The wait time to see him was a bit long, like 15-20 min... But the level of service I received was well worth the wait.”
“The United Community Bank in Alcoa Tenn. has exceptional customer service. Karen and Wendy take the time to get to know their customers and their financial needs. The bank also provides great investment advice. I highly recommend doing business with them.”
“I had an issue with my card but Grayson got me a new one in no time at all. He also distinctly and clearly answered all my questions with a professional and friendly demeanor.”
“Had a wonderful experience with getting our auto loan with help from Rainy today. We have loved working with KTVAECU for our banking needs. I have been with them nearly 20 years and love that the service continues to be wonderful.”
“I pulled up to the drive through only to be notified that the banking system was completely shut down. Instead of the tellers sending me away to come back later, Sandra went above and beyond to help me. Not only did she take my check to deposit for me later, she called me back to let me know that she took care of everything. I would highly recommend this bank to anyone. Thank you again Sandra.”
“I cannot say enough good things about my experience today with the Alcoa Federal credit union in Maryville, Tennessee. I went there to do shared branching, and it turned out to be an extremely complicated transaction, through no fault of their own. The teller, Courtney, was kind, patient, gracious, professional, and went above and beyond in helping this transaction get completed. The other employees I encountered during my rather lengthy visit, were all very pleasant, friendly and accommodating. I will definitely recommend to any of my family and friends who are needing a location to conduct shared branching that they come here to get a membership. What an absolutely pleasant surprise. I am so glad I stopped in. Thank you, Courtney”
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“The Townsend TN branch is where I do my banking. I’ve never had a bad experience there. The Staff is Super Friendly and more than willing to Help at all times. I Highly Recommend this Bank!”