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“Cindy, the manager, is the greatest - she worked with me to set up an account and direct deposit. Everyone that works there is extremely helpful and pleasant. I have used several banks during my life but none come close to Southeast Bank on Broadway. If you don't believe me go in and ask anyone about setting up an account.”
“I was shopping for a dinner coat for an upcoming cruise. The store had a nice selection and I found one I liked for an excellent price. Sam went above & beyond helping me pick out coordinating items. Highly recommend this store & staff.”
“Donovan Stapp has been an incredible asset to my business. He handles all of my business accounts with the highest level of professionalism and care. What sets Donovan apart is not just his wealth of financial knowledge, but his non-judgmental, supportive approach. No question is too small, and he always takes the time to explain things thoroughly.
His objective perspective is invaluable—especially when making important business decisions. I trust his insight and appreciate that he genuinely wants to see my business succeed. If you’re looking for a banker who is knowledgeable, approachable, and truly invested in your financial well-being, Donovan is the one you want in your corner.”
“I am so impressed with the bank near Sequoyah for my daughter’s business account! From the beginning to end of setting up our accounts, Nina, was excellent. The bank has the atmosphere of great customer service which you rarely find these days. Not only did they give more services at no cost as compared to other banks, they really know their trade. In person or on the phone, they put the customer’s needs as a top priority. Thank you South East Bank!”
“Kerri is the Best drive thru teller, she knows me by name. She very nice, exceptional in her job. She always is very professional and caring about me and my family!”
“This bank is excellent, and this Merchant Drive branch feels like family. Instead of drive-thru, I choose to go inside just to visit with people; the branch feels like a family. Beyond the good vibes, they have been helpful with any and all of my needs - above and beyond.”
“Carol Weaver at the Strawberry Plains Home Federal was so loving and caring while we closed out our Mom and Dads accounts they have had there over 50+ years. Carol has been so good with taking care of them when they would come in to do business…She is absolutely one that is irreplaceable…”
“Ethan was very professional and helped my husband and I in every way possible. Ethan definitely deserves the highest position with Apex Bank after all he did to help us when no one else at Apex Bank would. Ethan also always did what he said he would and everyone else we spoke to at Apex Bank did not. Ethan is an asset to Apex Bank.”
“Switching on my company's over to Pinnacle with the best decision okay. They really take customer relations to the next level, Kim and her team make you feel more like partners for your business. Top tier experience!”
“Customer service is excellent. Michael went out of his way to help me. Feels like a small hometown bank, which is hard to come by these days with any financial institute. A+!”
“Just wanted to say a huge thank you to Jillian! She helped me set up my business bank account today and answered some other questions. I usually go to the Kingston Pike branch, but this one prints cards. I’ve been banking with Regions for around 7 years (since I was 15 in a joint account with my mom), so they’ve seen me have my first job, get married, start a new career, new business, and now…a new baby!
My son now has first piggy bank!
He says, “Thank you, Ms. Jillian! Now I can save up to open my first account!””
“I walked in with a lot of change and Piper let me cash in my quarters with a friendly smile and great service. Next time we need a mortgage or home equity will check this place out. Great service! Thank you.”
“i love these folks. im on a fixed income and dont do much business other than electronic transfers to pay a bill or something but they treat me with the same respect as anyone else and i really appreciate that.”
“Fast, freindly polite service. Absolutely best decision ever made. Switching from First Tennessee bank to Pinnacle. All Pinnacle locations have served me awesome and respectful service. Highly recommended.”
“I came in having my branch bank at 5538 KP having difficulty in re-setting my password. I was assisted by DeAnna Lee, who was beyond helpful!!
She got the task taken care of in a few minutes and saved me a great deal of worry over my account being compromised.”
“Jessica andAmber were very helpful and patient with me as I worked with them. This is my first time with a certain account like this, and I had plenty of questions. They were not upset and helped me and allowed to time for me to come back when I didn’t have everything initially. The representation and patience provided by staff was very important and noted. I will be back!”
“If you have an account here you will be a happy customer. Today LAUREN EVANS helped me and it’s like the ‘easy button’ was pressed. I had accounts for 20 years with Chase, and they NEVER treated me like KTVA. Customer service is A+!!! Thank you. 😊”
“The best bank the staff are great and the manager is the best… that’s the reason I been with them over 20 years very helpful and friendly and professional they are head and shoulders above the others thank you all”
“Samantha at the Karen’s Branch was awesome. She was friendly, polite, extremely knowledgeable and I was very impressed. She answered every question and handled every thing I needed.
As a former employee, I was very proud of the way she represented Home Federal.”
“I can’t say enough great things about Lisa at Pinnacle Bank! She was absolutely amazing this morning and truly went above and beyond to help me. She was friendly, professional, attentive, and made sure everything was taken care of from start to finish.
It’s rare to receive this level of genuine, personal service, and Lisa is a perfect example of what makes banking local so special.
This is what local banking feels like! Thank you, Lisa, for making my morning and for taking such great care of me. Pinnacle Bank is lucky to have you!”
“The staff at Home Federal Bank is very responsive and customer centered. We will always be grateful to the staff for treating us with dignity and respect. Ben, in particular, advises us about ways to invest our money, such as using certificates of deposit at Home Federal to improve our return on investment. Thank you!”
“This is the most efficient bank that I’ve ever dealt with and everyone here is very kind and very professional. It’s a complete joy to come in and see all the lovely people that work here I rate this bank a number 10 and I will never switch.”
“I've been banking with Citizens Bank for years now, and I can't say enough good things about the team at my local branch and the bank generally. Under the leadership standard Steve set and that is still followed, the branch runs smoothly and always puts me as a customer first. Christina is absolutely outstanding—she's professional, knowledgeable, and goes above and beyond to make sure everything is handled with care and efficiency. Shoutout as well to Brionna and Adam, who are always friendly, hardworking, and genuinely kind. In an industry where things can feel impersonal, this team truly cares about their customers and works hard to provide great service. Highly recommend!”
“Marriah and Penny were amazing at helping me set up my business account! Made it very easy and told me everything I needed to know and what options were best for my business! Will definitely be visiting again!!”
“Wonderfully friendly staff. Extremely knowledgeable on various banking products and solution. A one stop shop for all your banking and investment needs! Thanks so much. Thank you Pam!!”
“Always, always great customer service at the Halls branch. The employees are all so sweet and helpful. That's why we've banked with Home Federal for over 40 years!”
“The National Company I worked with has used Renasant bank since it opened and we opened several new and different accounts. The set up was technical on all the steps and processes as expected - with signatures and transfers to and from local and federal sources and Brandy Cassie was extremely careful and cautious leading us through all of it until we understood how to do it ourselves. Processes and requirements are heightened now more than ever and our team couldn’t be more thankful for this bank and the professionalism the manager and staff have always extended to us. Thank you.”
“Needed a cashier’s check. Parked right in front of main door. Walked in and was immediately greeted and assisted courteously. Walked out in about 3 minutes!”
“I have been blessed on several occasions by the caring employees at the West Branch of Enrichment. Sandra, Lauren and Kelli have been especially kind and helpful to me. Many thanks for the personal care and attention!”
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“I cannot compliment Adam Kibodeaux and the team at Builtwell Bank enough. I was having a hard time deciding on which local bank to use for a commercial purchase in Knoxville for my business. After getting the run around from other loan officers, I reached out to Adam and was able to secure financing at the speed and competence necessary to grow my footprint in the south water district near downtown. Thank you again and I cannot wait to grow this partnership.”