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“Rented a timberline pick up truck to move my daughter from her college apartment to her new residence off campus. The agent was very friendly & helpful. She described the vehicle options & was extremely efficient in processing our rental. Great experience!”
“Most efficient and helpful (TYS Knoxville airport desk) - vehicle drove flawlessly, onboard and phone-link navigation both worked great, return staff were lovely as well. Not only good value, but quality experience all-round with kind staff. I've no doubt we'll use Thrifty again!”
“First and foremost, Nate was one of the hardest working employees I've ever seen. When it was our turn Nate was trying to get us situated but was having some kind of tech difficulties. After multiple attempts and no luck trying to contact the proper people to get that fixed, he put us into a nicer car. He personally cleaned the car immaculately was very respectful from the beginning. Thank you for everything Nate!!✌”
“Enterprise has always been my "Go to" for car rental.. They are not always the lowest cost, but when they are, it is a double bonus! I have been using Enterprise for both business and pleasure and they always provide the best service and availability. This is especially true when things go "sideways" while traveling.”
“Shawn was great! Went out of his way to get me a car that I could work and do Uber in even though he said at first they were out of stock so I am very grateful that he was able to pull some strings and get a car for me to work in during my time in Knoxville!”
“Thank you Lacey. My car was in the shop and I need a car. Thank you to Lacey I had a good car I have a family ( I have two kids and you know you have car sets and strollers ) the car she got me was amazing and the day I drop off my car the rental was ready for me no questions need . Please ask for Lacey if you need a Rental she is amazing !!!”
“Everything was great! I will definitely be using them again! These guys are the epitome of customer service. I have nothing but good things to say about this company. Thank you! First Class Rent a Car.”
“I can't speak for others experiences but from cradle to grave for myself, I had an absolutely wonderful experience and would gladly choose Payless to rent another vehicle from. I requested a compact and with none available from the airport, I was upgraded free of charge to an economy, being provided a nice and fuel efficient Malibu (nice for excursions without worrying about fuel costs as much as other vehicles would).
I never had any issues with the Malibu while having it for a 5 day span, and drove 224 miles during that time. Was able to drop it off in a clearly marked queue as well as the keys in the appropriate drop box, and the company sent me my final receipt an hour after they opened for the day.
Both associates I spoke to during this time seemed to go out of their way to provide me with an excellent customer service experience and in 2024, I would say that seems to be an outlier, but a welcome one in this case.”
“Exceeded expectations. The person running the desk was friendly and helpful and did not pressure to upcharge. The whole process was easy, the car was clean, and the price charged was exactly as quoted. Zero wait time at pick up or drop off.”
8AM - 12AM
2055 Alcoa Hwy, Alcoa
Car Rental
“I am a big traveler and rented many cars. My experience in Avis over here at TYS airport was outstandingly amazing. I noticed that other counters from other companies had long lines but over here it was a speedy checkout they had four people working there very quickly giving people their cars.
I also got a free upgrade which was super nice of them and added a great deal of enjoyment to my vacation.
Special shout out to two employees Summer and Pam who were super helpful quick and professional.
I would definitely come back here.”
“After a little confusion in the beginning, manager Manny came and saved the day! He grabbed a vehicle in the class I reserved and personally cleaned it out to make sure it'd be ready for me to take! I'm so very thankful that he took the time to do this so everyone and everything would fit on our trip!”
“The airport was very busy and so was the Hertz rental counter. The lady that helped us was very friendly and worked hard to get us our car asap. The vehicle we rented was not available but we were given a free upgrade. The service was friendly and as fast as they could go.”
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“Really good rental company. Customer service was amazing. Check in and check smooth, stuff extremely friendly. Definitely will rental again once I am back to Tennessee.”