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“Came in with several issues over a couple of days. Our phones were doing things we weren't used to and we needed to disconnect our internet. We spoke to Trey, and he was able to disconnect the internet, give us instructions on how to return it, and solve all our problems. He was very professional and did it all with a smile on his face. Would definitely recommend requesting him any time you visit a cellular sales location. Thank you!”
“Once again I had to do the dreaded stop by the phone store thing, but Oliver at the cricket store on elm hill pike and Donelson was awesome. I felt like a moron trying to get some dumb app to work and he was patient and friendly, good guy and patient, got it all going now, thank you man.”
“This store is absolutely amazing . The staff is amazing they are knowledgeable and patient. I have ten lines all activated here . I was making a payment and doing a trade in yesterday ,it reeked of alcohol from the gentle man who disrespected and used racial slurs against the gentle man helping him that did not speak Spanish . The manager Mercedes handled the situation very well as she is bilingual and she educated the customer with kindness that treating someone that way because they do not speak Spanish is unkind . She proceeded to educate him that there will be many places that do not have Spanish speaking employees and that he should not get offended or call them stupid or the N word when they use translator to try to help him . He apologized to both her and the gentle man . I’m thankful for the staff at this location . I could never do their job . They deal with a lot and must tolerate disrespect because they are on the clock . There was a white couple who laughed when the gentleman said the N word we live in a terrible world rather than give correct information so they can assist you , you laugh at racial slurs . This world is sick but a 5 stars for this store and the employees . Arin I will be back next week with my sister who will activate 4 lines . :)”
“My man Phillip is unflappable! 4th quarter 3 point shooter to end the game, hail Marys for wins not OTs, 9th inning bullpen save no hesitation! I came in on my lunch break and told him I needed a new phone up in running in less than an hour and 30 if he could, or else I'd have to come another day. He didn't blink! I was back to work in an hour and 10 as this man did his thing. Great immediate service, would recommend this location and PHILLIP to anyone!!”
“Nora was extremely helpful! She went above and beyond to solve an issue I had with my phone. She is your person if you need customer service! Highly recommend using this cricket store!!!”
“Sent to the Smyrna location when could not get assistance at Tanger location. Lucas was helpful in explaining options, but Tomas took care of fixing the problem and made sure phone was working before we left store. Great customer service, knowledgeable, and patient. Thanks Lucas and Tomas”
“I recently decided to change my phone service to lower my expenses and Cricket definitely surprised me and especially thanks to this store and its team who kindly guided me to make my best choice to start 2025. Thank you for your attention. You guys are awesome!!”
“I’ve been coming to this store for the past six months, and I just want to give major kudos to Brandon, the store manager. He’s there almost every day, all day—and even when you can tell he’s exhausted, he always shows up with a genuine smile and great customer service. That kind of consistency and care really stands out.
This is a great store, and Brandon truly holds it down for both customers and staff. If you’re looking for a job, come see Brandon—I’m confident he takes the same care in supporting his team as he does his customers. Highly recommend this location.”
9:30AM - 7PM
5137 Murfreesboro Rd, La Vergne
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“Had problems with my phone not my granddaughter got a hold of it and David and Brandon in the LaVerne Cricket store was kind enough to fix it for me simple mistake but I'm too slow to know how to do it so they were smart enough to do it for me and if it was great thumbs up there you go absolutely”
“⭐️⭐️⭐️⭐️⭐️
Cici was amazing! She was super helpful, patient, and knowledgeable. She made the whole process quick and stress-free. One of the best customer service experiences I’ve had at an AT&T store. Thank you, Cici”
“America Pamela are not only technically experienced but are kind and EAGER to help their clients. Today, like many a time l have stopped by to request assistance. I always receive excellent support. But today it was even better. Thank you fabulous women.Jesus”
“This is the best phone repair spot in Nashville. Lee is the man and is very speedy and cost efficient with his repairs. My phone’s LED screen died and I wanted to transfer my data to a new phone. Lee was able to put a temporary screen on my old phone and was patient while I sat there and backed up my data. 10/10 would recommend to anyone having technology issues.”
“I highly recommend cricket. There lower prices and excellent service along with no hidden fees or extra fees are better than any other service I've had. Follow me for more reviews.”
“Emily was great! Very knowledgeable and made suggestions to solve my problem that ended up cutting my bill in half.
She was also very patient as it took me a while to understand and compare my options.”
“Friendly, courteous and helpful . Explained phone situation, was offered possible solutions. Only took 30 minutes to resolve charging issue.
Very satisfied ?”
“Great customer service. Very friendly and welcoming repair personnel. Went to fix my iphone 12 pro max screen at the last minute close to his closing hours and it was finish in no time. No long waiting hours. Every gadget is at your fingertips as well. I would highly recommend”
“Sam was so awesome. Got me into Cricket service quickly and was an absolute pleasure to deal with and talk to. A real asset to the Cricket name. Very reassuring and helped find me the plan that works for me. I love it when employees listen to their customer instead of pushing things you don’t need.”
“My phone was too old to salvage, but the guy was really nice. Would definitely come back. He took it apart to identify the problem whereas another franchised company couldn't even bother to do that. So thanks for taking a few minutes out of your day and not even charging me. Good to see customer service is still alive somewhere!”
“I bought a used IPhone 15 unlocked in an excellent price. There are no cycles on the battery and it’s brand new overall. The phone was 200 dollars less than a new one from apple and Z and his staff are fantastic and really nice! You should definitely pop by before you order any used phone online. I highly recommend it”
“They are very helpful. Every time I have a problem with my phone and can't fix it I just go there and they fit it for me. I would be lost without their help. So I recommend them over anyone else.”
“Kyle is the best! I wanted to change my number and add a friend to my account and Kyle walked me thru the process with no problem. I am a long time AT&T customer and it was nice to have someone that was very knowledgeable in all the processes and I was very satisfied with his attitude and professionalism. If you have a employee of the month I nominate Kyle!”
“Came in to switch my phone over to Cricket. Staff was friendly and got everything set up without much hassle. They did offer some upgrades and accessories, but weren’t pushy about it. Store was clean and the whole process took less time than I expected. Overall, a solid and straightforward experience.”
“Did not take pics, but stopped for problems my wife was having with her phone. Hats off to Khadi, he was patient and understanding. He listened to her description of the problems and found a solution for her. What a gentleman. Great customer service!”
“Will at Verizon was incredibly helpful! He took the time to explain everything clearly, answered all my questions, and made the whole process smooth and stress-free. You can tell he genuinely cares about helping customers and making sure they leave satisfied. I really appreciated his patience and professionalism. Highly recommend working with Will if you’re at this Verizon location!”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“I had been needing to get a new phone, so stopped by today. Skylar explained all my acct info, needs, and options. I left with a new phone, all updated and ready to go. Happy.”
“Hey my name is William I went to AT&T. On west end Friday February 27 at 10 to become a customer when I say Brandon is a great customer service rep he is . He was helpful with everything explained everything to me and because of him I’m now apart of the AT&T family and I’m excited and the manager she is amazing also she set me an appointment when i called she spoke to me and everything very nice and had a great conversation I love they’re store and service”
“I wish had gotten the names of the employees working yesterday. They were so kind, happy and helpful. All I needed was my phone number switched to my new phone. Although this store is an hour away from my normal store, I will choose this location from now on. Very pleasant experience!”
“As i walked right in i was immediately asked if I could be helped. I did not have enough money for a brand new iPhone case but the guy was able to work with me god bless. Good business and friendly people.”
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“Karen at this store was simply amazing. She was more than eager to take care of my mobile needs and with a pleasant smile. This will be my go to cricket store from now on. Thank you Karen.”