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“Bryant was so personal, knowledgeable, and helpful in our experience at version. He made it easy and comfortable within a difficult process with adding a line, getting new phones, etc. Definitely search him out when going to this store!”
“I needed to replace a broken phone quickly. The team here hooked me up. They went out of their way to get me as many discounts as possible. It was way less than ATT charged on their website.”
“Once again I had to do the dreaded stop by the phone store thing, but Oliver at the cricket store on elm hill pike and Donelson was awesome. I felt like a moron trying to get some dumb app to work and he was patient and friendly, good guy and patient, got it all going now, thank you man.”
“Mario and Brandon are very helpful with my new phone and it very good just got the promotion that is going on right now for switch service ,iphone 16e for $80 this is a good deal. I recommend you to come in this store”
“My new phone did not transfer correctly and I called *611 and they couldn’t figure out how to correct the problem. I took the phone to the Verizon store at Opry mills. The sales person Brittany replaced the SIM card and had the phone working in 10 minutes!
Kind thoughtful and no doubt experienced. A great experience. Thank you Brittany”
“I give it a five star because I don’t think one agent is responsible for the overall environment but I assume he’s new but other than that I think better professionalism when it comes to customer satisfaction could be worked on not just solving the issue”
“Excellent service! The staff was professional, helpful, and efficient. They made everything easy, and I would definitely come back and recommend this Cricket Wireless store to others.”
9:30AM - 7PM
5137 Murfreesboro Rd, La Vergne
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“Had problems with my phone not my granddaughter got a hold of it and David and Brandon in the LaVerne Cricket store was kind enough to fix it for me simple mistake but I'm too slow to know how to do it so they were smart enough to do it for me and if it was great thumbs up there you go absolutely”
“Noah is the best can't say enough good things about him. He's always helped me and made it look easy. Need more people like him in this world. Larry hall”
“I highly recommend cricket. There lower prices and excellent service along with no hidden fees or extra fees are better than any other service I've had. Follow me for more reviews.”
“This is the best phone repair spot in Nashville. Lee is the man and is very speedy and cost efficient with his repairs. My phone’s LED screen died and I wanted to transfer my data to a new phone. Lee was able to put a temporary screen on my old phone and was patient while I sat there and backed up my data. 10/10 would recommend to anyone having technology issues.”
“Lyonna was amazing! I was so impressed with her ability to multi task and her positive attitude! One of the best experiences I’ve ever had with AT&T.”
“Great customer service. Very friendly and welcoming repair personnel. Went to fix my iphone 12 pro max screen at the last minute close to his closing hours and it was finish in no time. No long waiting hours. Every gadget is at your fingertips as well. I would highly recommend”
“OMG- what a service person- knew his stuff- saved an hour driving to the AT&T store in Franklin- this guy was intelligent and efficient- found the problem I'd had on my phone for who knows when- but he was Super !!!!!!! Always recommended this store- but it's even better know- this guy was SO helpful”
“Sam was so awesome. Got me into Cricket service quickly and was an absolute pleasure to deal with and talk to. A real asset to the Cricket name. Very reassuring and helped find me the plan that works for me. I love it when employees listen to their customer instead of pushing things you don’t need.”
“My phone was too old to salvage, but the guy was really nice. Would definitely come back. He took it apart to identify the problem whereas another franchised company couldn't even bother to do that. So thanks for taking a few minutes out of your day and not even charging me. Good to see customer service is still alive somewhere!”
“I bought a used IPhone 15 unlocked in an excellent price. There are no cycles on the battery and it’s brand new overall. The phone was 200 dollars less than a new one from apple and Z and his staff are fantastic and really nice! You should definitely pop by before you order any used phone online. I highly recommend it”
“I had a fantastic experience at this AT&T store! The staff were super friendly and knowledgeable, helping me find the perfect plan for my needs. I really appreciated their patience in answering all my questions and making the setup process a breeze.”
“America Pamela are not only technically experienced but are kind and EAGER to help their clients. Today, like many a time l have stopped by to request assistance. I always receive excellent support. But today it was even better. Thank you fabulous women.Jesus”
“I came into the store with my old phone not working. After trying all the troubleshoots, Diana helped me upgrade to a better phone for a low price. Definitely recommend her !”
“Went to Verizon to update a phone and it was an extremely long process but Will couldn’t have been more patient and helpful. Highly recommend him for any phone needs you may have in the future!”
“Came in to switch my phone over to Cricket. Staff was friendly and got everything set up without much hassle. They did offer some upgrades and accessories, but weren’t pushy about it. Store was clean and the whole process took less time than I expected. Overall, a solid and straightforward experience.”
“They are very helpful. Every time I have a problem with my phone and can't fix it I just go there and they fit it for me. I would be lost without their help. So I recommend them over anyone else.”
“T-Mobile corporate: If you’re listening, this is why stores are extremely valuable!
I spoke with Elvis and wanted to see the new Motorola Fold but wasn’t on display yet but showed me the new Samsung S26 Ultra and showed me the features it has.
Thank you Elvis!”
“Dylan is an expert! He was very patient and helpful throighout the process. I had been feeling stressed from trying to resolve my phone issue with Xfinity first, and he created the exact opposite experience for me when I came in. He gave me practical information and was very clear. It was definitely the least stressful and most helpful experience I've ever had trying to get a new phone.”
“I worked with James and he provided the absolute best customer service of any cell phone store I've visited. We have been with Verizon for over 20 years, and I upgraded 4 phones at once. James was meticulous and efficient in setting the phones up and getting all phone data transferred over. Not one hiccup. The store manager was also very nice but I didn't get her name. Upgrading our cell phones is usually on my list of things I dread doing - thank you James and Verizon Victra in Hermitage, TN for making this easy!”
“I was in and out of the store within 5 minutes—the two nice women had other customers they were taking care of, and still simultaneously took care of my payment.
Very nice people, you can tell they care about their customers. These employees are very hard workers. I would recommend this store to anyone !”
“I went into this store to buy a new phone case. I received great help, good service, and it felt like a very welcoming store experience. Keep it up to this AT&T store, you're doing great!”
“I very clearly explained that I needed a new phone and I needed it done in one day and then I had had bad service with the other AT&t store in East Nashville I thought West end could help me I was wrong. I was polite as I could be I asked them to please let me finish in one day and now I'm back the next day. I will say that the girl who helped me today got it finished.Fairly quick so thank you”
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“Karen at this store was simply amazing. She was more than eager to take care of my mobile needs and with a pleasant smile. This will be my go to cricket store from now on. Thank you Karen.”