Walgreens Pharmacy has been a long-standing business in the community, with some customers noting they have used it for over 20 years. Many appreciate the staff for being friendly and caring, with particular praise for the pharmacists who show genuine concern and kindness. One customer mentioned that the staff, including a pharmacist named Brian, stand out for their caring attitude, which has made a positive difference during difficult times. However, the pharmacy also faces several challenges. Customers often experience long wait times both inside and at the drive-thru, sometimes due to the heavy workload of the staff. There have been issues with prescription filling, with delays of several days and confusion over whether prescriptions were filled or returned, especially when insurance coverage affects the process. Some customers have expressed frustration over a lack of communication, such as not receiving notifications when prescriptions are ready or reasons for delays, which can lead to mistrust. Additionally, there are concerns about the pharmacy’s decision-making, especially when prescriptions are not filled due to insurance issues, raising questions about whether such decisions should be made by staff rather than following doctor orders. Despite these issues, the caring attitude of the staff, especially the pharmacists, is consistently recognized as a valuable aspect of the pharmacy’s service. Overall, while the staff is appreciated, improvements in efficiency and communication are needed to enhance customer experience.
It gets really busy and some of the staff have a hard time listening to the patient. That being said, the entire visit can be a very unpleasant experience for both sides of the counter.
March 2026
Marrell was great! I came minutes before closing and even though there were issues, he talked me through the options until we found a solution!
February 2026
They had power after the snowstorm, and they still had food.Items in stock.
