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“My wife and I have been members of this credit union for over 25 years. We have received consistently excellent customer service from friendly, attentive folks. Highly recommended!!!”
“Regions Bank’s customer service is always excellent! Bryant Miller is incredibly knowledgeable, patient, and kind. I always leave feeling happy and satisfied when I visit this Regions Bank location.”
“Quick help, greeted me by name. Transaction went quickly and smoothly, and teller was good at small talk during transaction. Thanked me for my business when it was over.”
“This world would be happier place if ALL banks could operate like CAPSTAR! Thx so much for opening a branch in Murfreesboro even though Ive had an account for 10 years in Brentwood and only had to visit yall in person twice ?”
“Friendly workers at this branch, always been helpful & happy. The tech-related concerns mentioned in older reviews have been addressed - the app, i know for sure, works very well. Much easier than with the other banks I deal with.. Been with Pinnacle about 5 years now & they've improved a ton in that time.”
“Jonathan Wilson sent us weekly video updates which made for a very personalized experience. We appreciated the consistent communication that he provided during our transaction. We hope to work together again in the future!”
“Friendly staff who really seem to like their jobs and appreciate their customers. I have never had a bad experience here in all the years I have visited this location. Highly recommend.”
“I wanted to take a moment to recognize Hanan at Fifth Third Bank for her exceptional customer service. As a Lead Customer Service Representative, she went above and beyond to assist me with my banking needs.
Her professionalism, patience, and attention to detail truly embody the Fifth Third motto, “Working hard to make banking a Fifth Third better®.”
Thanks to her support, I was able to resolve my concerns effortlessly, which has helped me focus on bringing holiday cheer this season. Way to go,
Hanan—your dedication makes a real difference!”
“I would like to recognize Julie H. for the outstanding service she provided this morning. I ran into an issue with the document I brought in, and she went above and beyond to help me resolve it. Thank you, Julie!”
“The banking products here leave a lot to be desired and improved upon- they are a large bank that is in no way competitive in terms of savings rate or value but for this specific location the staff are friendly and show they appreciate you. I would not recommend this as a bank but if you do have an account with them, would recommend this branches staff and service.”
“Just left this branch and the team there is awesome, will be return for future needs. Yogi was helping me with my online banking and Andre came over to help with it. He was able to get my online banking back working and Yogi was able to help me with my account. I will drive back just to come see them.”
“Excellent service with a HELOC on my home mortgage. The Synovus HELOC is the best on the market. Application process was very simple and efficient. Jamie Jackson called to follow-up and I will trust him with future banking needs. Highly Recommend!”
“It is a bittersweet day. My wife and I have banked with regions over 20 years. After selling our business and relocating to the east coast, where there are no regions banks, we have closed our accounts. David Morton has been my right hand man at regions for most of those 20 years. I couldn't have asked for a better coach in the world of banking to advise, educate and just be there to answer questions. It is because of David and his staff that we never even considered switching banks. David, Tracey and I wish you and your bank nothing but the best in the years to come. From the bottom of our hearts we cannot thank you enough for everything you have done for us over the years. God bless and I will pop in now and then to say hi when I'm in town.”
Closed
202 Franklin Rd, Brentwood
Banks
“I am giving Mercury 5 stars for his exceptional assistance. When I previously called the 800 number, I was connected to a different colleague—located who knows where—who was of no help and simply suggested I call a local branch.
Mercury was completely different. Although I don't think we have met in person, he accurately assessed my needs and immediately connected me with the right group to get things handled.
He proved that at First Horizon, Understanding is everything. Highly recommended! ?”
“Just wanted to say thank you again to Erica at the Brentwood, Tn Branch! Helped me figure out what my problem was and then took care of it in short order!!! This is far and away the highest level of Customer Service I've seen in a very long time. Y'all have a great and extremely valuable employee in her! Thank you Erica!”
“I absolutely love the way all of the people who work at First Farmers are so attentive to their customers. They make you feel right at home. I could not imagine banking anywhere else.”
“Andrew provided excellent customer service today, as well as the other kind employees. Andrew helped me right before closing, and he did so with a positive attitude and a smile on his face! I really enjoyed my experience today, thanks to the great team.”
“Gregory was amazing! We were SO stressed out about the fraudulent charges on my card but Greg took care of everything in one sitting. He was professional and personable. Talked to us as if we were both old friends and important customers, truly an amazing guy!”
“Went here to cash a refund check from school. I will say this, The bank has extensive security measures against check fraud. As a business owner myself, protecting my money is something I can appreciate. Spent about an hour there getting all the phone calls and proper authorizations pushed through. Pam was very respectful to me and my time and helped me navigate through each frustration to be able to finish my transaction. I do not personally bank here, but if you need a secure bank for high volume investment, this would be a great consideration”
“I got excellent customer service experience at this branch. The bannker helped me to resolve my issue even after past closing time. I came to this branch after receiving bad customer service from other branch. I was very impressed with their willingness to help me.”
“Three ATMs help with you rarely having to wait. Last time I was there, I saw a sign that drove through was replaced by an ATM like device; I but use it, so I cannot evaluate how good it is.The bank is well localized and very easy to see from the road. It also has a large parking lot, if you want to walk into the building to talk to a person”
“My bank person was Madison and she went well beyond for me has a new customer. She made me feel like I was number one when setting up my account. Time had past by and I had an issue with my account and app was locked due to changing phone numbers and phone. I tried for weeks to get it fixed at a branch and online, and it seemed like no one really cared to fix my issue. Madison was no longer at the branch and she transferred to the branch in Franklin to become the bank manager. I called her branch and she had me up an running in a few hours. I know that bank has 100’s of customer but she put me first and I felt like an MVP. Thank you Madison for a great customer experience.”
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“I had a specific goal to achieve as far as an equity line of credit. I had dealt with at least 12 lenders of all types to see who could help me best. Everyone had their own way of assisting me according to their best outcome but not mine. They all agreed on one thing I was wasting my time in the current financial situation and that nobody would be able to help me. I then came in contact with Theresa with United Community Bank she scheduled an appointment to look at my situation and we soon got together. I explained my needs and goals as she listened actually understood to see if there was an avenue with her bank to achieve my goal. After more than a few conversations we finally agreed there was a way for them to assist me I obtained all the information she required and answered all the concerns she had she answered mine as well. She then submitted everything to get the approval. A few days later she contacted me with the news I was hoping for she confirmed the account and set a closing appointment. Everything went fast, smooth and easy not only that but they bettered the rate offered by the competition by 2 to 3 points. I highly recommend considering Theresa and United Community Bank for any banking situation you may have. This was the best banking experiences I have had in many years.”