AutoZone Auto Parts in Hixson, TN is a trusted retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. Customers have praised the staff for their helpfulness, kindness, and attentive service. One employee, Sylvia, was especially appreciated for her wonderful attitude and dedication to customer needs. The store offers excellent customer service, often upgrading products with better options and warranties at no extra cost, demonstrating their commitment to satisfaction. In one instance, they replaced a faulty battery under warranty and upgraded to a better one, showing their willingness to assist. However, some customers experienced issues with warranty policies, such as not honoring warranties if the battery wasn’t the original purchase, which was disappointing. The staff, including employees like Miller, are recognized for their patience, friendliness, and willingness to explain things, even to customers who are less knowledgeable about cars. Additionally, the store provides quick online order pickups, often bringing orders directly to customers’ cars, making shopping convenient and efficient. Overall, AutoZone Hixson Pike is known for friendly service, helpful staff, and a focus on customer satisfaction.
Ms Dallas, was so friendly and greeted me as soon as I stepped inside. Offered to assist me and took me right to what I needed. I will be making this Hixson location my store.
August 2026
Vincent just help me solve an issue I had with front calipers and Hardware clips that I got from another company. He absolutely saved me from a nuclear meltdown caused by my own mistakes. I'll be coming to you guys from now on
August 2026
Vincent was so incredibly helpful and knowledgeable about the issue my truck was having, turned out to be a dead battery , and he came out and replaced it for me, super fast!! I am very pleased with my experience and would recommend this Auto Zone to everyone!
