Best Buy offers a full selection of technology including HDTVs, computers, cameras, gaming consoles, appliances, cell phones, and tablets. The store seems to have everything customers look for. However, reviews frequently mention a lack of helpful staff, with associates often seeming impatient, semi-friendly, or more interested in talking amongst themselves than assisting. Customers report having to seek out help themselves. Other common complaints include sold-out items, non-working display demos, long checkout lines despite empty registers, and an overly lengthy purchase process with multiple prompts for accounts, protection plans, and donations. The overall sentiment is that the store is not like it used to be.
Stopped in and had a great conversation with Duran, who also gave me details on various products i thought about purchasing. Very personable and excited to help out others coming in the store. 100% recommend
August 2026
Ok selection. Honestly had not stepped foot in this business in 20 year, still the same store. Nothing special that make you want to go in
August 2026
We are super impressed with the professionalism and friendliness of Matt at the Gunbarrel store. He is very knowledgeable and helped us buy items in several different areas of the store. Thanks Matt! We need more like you in the world!
