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“He fixed my daughter’s iPhone 14 Plus in a hour. He did a great job for a great price and was a super nice guy . Recommend 100 percent to anyone looking for repair service .”
“We had a fantastic experience working with CT Travis at the Dayton Boulevard store while switching from AT&T to Verizon. We ran into some frustrating and unexpected issues getting our previous carrier to release the SIM, and CT helped us navigate the whole situation with expertise, patience, and an easygoing attitude.
The store was extraordinarily busy on a Sunday, with only two employees working, but CT never seemed rattled. Even while juggling multiple customers, he made everyone who came in feel welcome and cared for.
Once we finally got the SIM issue resolved, CT helped us complete the eSIM installation over the phone so we didn’t have to hang around the store any longer than necessary. That extra effort was really appreciated.
What could have been a genuinely miserable experience was made so much easier because of CT. His customer service was top notch from beginning to end. We’re glad we made the switch to Verizon, and even happier we got to work with CT!”
9AM - 8PM
4414 TN-58, Chattanooga
Mobile Phones
“I was concerned when I learned that cellular services now manages some Verizon stores. I didn't need to be as Luke provided outstanding service. (Far better than I was receiving.) He is not only extremely knowledgeable and professional but also very patient as I upgraded my phone. Would give him more than 5 stars!”
“Sloan Sloan Sloan best salesman in TENNESSEE got me exactly what I wanted and made me feel at home ! Truly appreciative of his help and dedication to customer service ! Thank you my friend you deserve a raise and an promotion”
“Best place to go for device repairs, and customer treatment to the maxx!! If they don't have what you need, they will have it there for you in minimal time. Also, the big kicker! Best prices in Chattanooga. This is coming from a ex sales representative of many major providers. This place will be the last place you ever want to go!!! Hands down!!”
8AM - 10PM
5312 Ringgold Rd, Chattanooga
Mobile Phones
“I needed to ship some documents to Argentina in a timely manner and everyone in the shop was super nice and got me taken care of. I never got his name but the man that works the DHL office inside was very professional and thorough with arranging the shipment. They have a large variety of latin foods and merchandise inside as well. Wonderful people to do business with!”
“I wish there was a way for more stars… Spencer was so wonderful today. He was very blunt and honest when it came to purchasing a phone today. But I walked out with a newer iPhone 17!
Spencer was very knowledgeable and made sure all of my apps etc were working properly and that I was signed in. I will definitely be back again. This is my second time at this store.”
“What's up y'all it's ton, Natalie and Pedro gave me the best customer service from boost mobile store that I've been too, or talked to on the phone with. Natalie took the extra mile to help me with my problem that I wasn't able to solve on my own. 10 star rating. If you can read this (boost) these are the type of people who can save you're company. Anyways it's been real luh ya.”
“Suave is the best! My wife and I had the worst experience with Verizon, and he was able to get us set up with a brand new phone, screen protector, and service for the price of less than 1 months bill with Verizon! Not to mention made the process of switching our phones over so easily. Customer service was exceptional.”
“The sales associate, I forget his name. He was a really sweet guy was really there to help my mother who doesn’t know anything about technology, but he helped her and got her going and I appreciate it so much.”
“I experienced an amazing visit, the girl who helped me was absolutely friendly and polite, very helpful and professional. She went out of her way to help me with my phone. And answered all my questions with precise details. She definitely needs a huge raise!”
9:30AM - 7:30PM
3416 Rossville Blvd Ste 6, Chattanooga
Mobile Phones
“I just visited store 3416 on Rossville boulevard Chattanooga Tennessee their customer service was very awesome the gentleman behind the counter fix my problem in less than 2 minutes. So I write them a 10”
“There are two things in life my husband will avoid with all his might-buying a car and getting a new phone. It’s torture for him. Well it was. We went in early this past Saturday morning and found D working. He was amazing!!!! I cannot recommend him enough. He took care of the purchase and transfer of data so quickly. He didn’t try to upsell us. It was so painless. I don’t think I’ll go anywhere else to get a new phone. Thanks D!!!”
“My phone was recently destroyed, with no insurance on the device. Didn’t know what I was going to do ! Christy informed me that I had an upgrade and I was able to get a better phone. She even took the time out and helped me retrieve my contacts and lost information. She’s very patient and knows her stuff!”
“Antonio at the Gunbarrel Rd location was extremely helpful, knowledgeable, professional and patient with my upgrades to 17 Pro Max and Apple Watch. As a senior, (nearly 70), this technology can be challenging for me to understand easily. He never made me feel dumb or less capable. I appreciate him. He is an asset to your company.”
“Although this location did not have the phone I wanted Maria was very kind, helpful and knowledgeable. She answered all my questions and set me up with the other location so everything went smoothly when I arrived. I would highly recommend.”
11AM - 7PM
501 Signal Mountain Rd, Chattanooga
Mobile Phones
“I was glad to find that they were still open during the shutdown. Not only were they open they still had all the things that I needed. The only thing I had to adjust was the lack of honey available but then I got to branch out and try honey that was from orange blossoms (turns out it's delicious). I was also able to find my favorite coffee Gevalia on sale (: Way to go Walmart you did a great job!!!”
“I had my phone stolen during a trip to Atlanta. Resulted in a catastrophic series of events that cascaded into a hold at a mental hospital due to dehydration.
I was desperate to get my phone back, so I could resume real life, when I got back to Chattanooga.
With little hope in my heart, I showed up at this T-Mobile location. My spirit broken, I made an attempt (completely locked out of my Google account) to get a new phone.
After much difficulty and idiocy on my part, Renee came through as my saving grace, my angel. She showed me patience, kindness, and outright love with her assistance. She was an amazing and outstanding agent.
I highly recommend this store. They've got some amazing employees who literally helped me get my life back on track.
Love you, Renee. Thanks again!”
“This location had a very good cellphone case, after Walmart, Boost, and Verizon did not carry one for my model. The price was also surprising low. It made my day! Glad to find one locally, instead of buying online.”
“I just experienced the best customer service i have ever received. If i could give this young lady Queshia took care of me above and beyond what was expected . I was upset
Due to my phone being broke. Queshia assured me she was gonna take care of me and she did just say I am forever grateful Queshia deserves a raise.”
10AM - 8PM
1919 Gunbarrel Rd #103, Chattanooga
Mobile Phones
“Aleayah spent several hours transferring EVERYTHING from my old phone to my new phone. She went far beyond what was expected. She is an excellent representative of T-Mobile.
Thank you!”
“The manager at this store Ahmad did a fantastic job of making my most recent experience the best. He stays on top of the inventory so you won't waste a trip & made sure i got fair trade in value for older games. He's the man!”
“I had a great experience at this location today. I have been experiencing problems with my boost Mobile phone since Sunday and have called their customer service line every day to no avail. I went into the store today, the young man that was there today was able to help me, every time I made a phone call my phone would go to the boost Mobile line if your boost Mobile customer press 1 if your whatever customer press and other number. The young man that was there actually helped me to where I was actually able to call someone, but an hour after I left the store my phone reverted right back to the if you're a boost Mobile customer press 1, if you are whatever customer press another number. I have no idea what they have done to mess up my phone line ,but they have and they have not been able to correct it to which I have not been able to call anyone and no one can call me, but I can text and get online but if I'm stranded anywhere I can't call anyone for help, except boost customer service. Needless to say I am very exhausted and frustrated with their customer service and technical support to which they have not been able to fix the issue that they have caused. So now I'm paying for a phone line that I can't use and I doubt very much they're going to give me a credit for. I've replaced the phone and I have gotten a new SIM card and still can't make a phone call and no one can call me. I'm done all of the troubleshooting, there's no call forwarding ,no call blocking, there's no Wi-Fi calling turned on. I'm seriously tired of them telling me that there is a problem in the area ,because my son has a boost Mobile phone that is on a different account ,in the same house and there's no problem with his phone. So the store gets a high rating but boost Mobile itself, I would give a -10, because I have called you every day since Sunday and you have not been able to resolve the issue that is obviously on your end.”
“Miguel was absolutely amazing!! Such a polite, kind, & put together young man. Great at sales & great customer service! He helped me immediately, explained various options, suggested the best option, and explained why, and communicated thoroughly, the actions I would need to take the following month. Another customer walked in, about half way through our process, Miguel greeted him & asked him for time to complete our transaction. He showed me the screen protector I asked for and put it on the phone for me. He offered to set the iCloud up with me, but since my son already had an iCloud, I decided to wait. I asked if he could assist me with parental controls, & was willing to help me do that. I asked how long would it take, he told me 15 mins, and I told him “no since you have someone else waiting…” Miguel said, “ma’am I don’t mind at all, you are the customer, so I’ll do whatever I need to assist you until we’re done.” He was a complete delight! Cricket should definitely keep him around, and watch him grow within the company!! Thank you Miguel!! (Chattanooga - Lee Hwy Store)”
9:30AM - 7:30PM
5210 Brainerd Rd Ste E, Chattanooga
Mobile Phones
“Imran is amazing and so cool and kind every time I come to this location. I wish I could give him 100 stars. He don't only sell phones and tablets he also clean the window's and make the store look clean. ❤”
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“Friendly, kind, and experienced. They helped fix my issue for an extremely reasonable price. Will definitely be coming back if I need more help with a device repair.”