Boot Barn offers a great selection of merchandise, including nice stuff and boots, though prices are regular retail and can be out of some customers' price ranges. The store is noted for smelling very good. Staff experiences vary significantly; many customers report friendly, knowledgeable, helpful, professional, and courteous employees, including managers and cashiers. Some staff are described as really sweet and very nice. However, other reviews mention inconsistent customer service, citing instances where no staff offered help on the floor or where specific employees were rude, acting with an awful attitude, and making customers feel rushed or like a nuisance. The physical store's restroom has been noted as needing attention. Overall, while service can be a let down and inconsistent, the selection and many positive staff interactions leave customers excited and willing to return, with some considering it a go-to store.
