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“Tommy is one of the nicest salesperson I have dealt with in a long time. He is kind, sweet, patient and quite knowledgeable. He helped me so much. I really appreciate him. He is truly an asset.”
“The experience was great. Their employee, Amanda, was extremely knowledgeable and patient, super helpful. She dedicated her time to help my mom find the perfect shoe, including giving me some great information for future purchases. She definitely went above and beyond!”
“I went to Front Runner yesterday need of different running shoes after being loyal to what I have been wearing for almost a decade. I explained my issues to Morgan and she really listened. She measured my foot and said she’d be right back with some options. She reappeared with around 6 boxes of different brands and I admit I was overwhelmed. We moved through trying the shoes on and had a yes and no pile and she helped me come to a decision. I took the shoes for a spin today and even though they felt a lot different from what I was wearing, I am delighted to say that the issue that moved me to investigate new shoes did not flare up. I’ve been to Front Runner before and I can report that they are always super nice and helpful. 10/10 for Morgan-she rocks. 10/10 for suggestions and experience. If you need someone who knows what they’re doing, go to Front Runner.”
“From the moment I walked in, the staff was friendly and attentive. They helped fit me, and suggested several shoes that were specific to my needs and structured for my gait. After buying my first pair from them, I returned a week later to buy another pair for work. I won't go back to a box store for shoes, Fast Break is where it's at!!”
“Great local business that used technology and the sizable expertise of their employees to find the best shoe for you. I have a size 12 extra wide and they were so good finding me the perfect pair. The price was better than Dicks where I stood in the shoe section for a half hour without being helped. 10/10.”
“Great style selection! Great customer service! Competitive prices. The only con is, I was not able to mix and match outfits; that is, if it’s sold as a pair, it has to stay a pair.”
“Excellent Service!
Very friendly atmosphere, Adam helped me pick out some new balances. He was very knowledgeable and helpful. Will definitely come back for my next pair of shoes.”
“I like the people in the store. They greet you very well. Always willing to help you, but they don’t push or oversell, the store is vlean both inside and out, a great store to shop”
“I went to embellish and the owner, Ann Trammell, picked out things for me I would never have worn. I’ve never gotten so many compliments and she dressed me for my wedding and now everything else!”
“Penny is wonderful! Visited dxl for the first time yesterday and had a great experience, I was back today buying more pants after checking fit after wash. Dxl will be my go to clothing store from now on.”
“Staff was friendly and helpful, but not pushy. Store selection was very good. Given that it was Labor Day weekend, the sales could have been a little better but otherwise an excellent experience.”
“Visited family down in Chattanooga last week for my cousins wedding and then realized when I got there that I forgot to get shoes for the event!!! I was kind of panicking but the male employee with the curly long black hair immediately asked if I needed help and was so kind and helpful!!”
“Visited this boutique with my sister while on vacation and can’t say enough great things about it, we wanted to buy the whole store! So many beautiful items at reasonable prices with the most helpful, friendly sales associates. One of the items I bought was a gorgeous bracelet stack and when one of the bracelets had come apart, the owner herself called me, ordered replacement options, sent me such options to pick from, and had it delivered to my home address beautifully wrapped in priority mail postage with a kind note! This customer service experience was above and beyond my expectations. I’d highly recommend anyone to shop here; I’m looking forward to it when I visit Chattanooga again!!”
“THE BEST CUSTOMER SERVICE!!!!
I recently shopped here while I was in town for a weekend, and purchased the most beautiful pair of leather heels with a carved wooden base.
After one normal wear, the wood unfortunately chipped. I was so sad because they were pretty pricey, $220, and one of the most beautiful pairs of shoes I have bought for myself.
I live out of town, so I cannot easily go back into the store for an exchange... so I *nervously* called the shop and spoke with Jenna, emailed her photos of the chip, and she reached out to the company rep for a replacement pair. No hassle at all (which was already super appreciated).
The shoe brand was sold out in my size, and as soon as Jenna learned this, she issued me a refund for the shoes (before even talking through options with me - initiative!!), told me to keep them, and sent me product recommendations to apply to the wood to keep them from chipping any further in the affected area.
This is hands down the BEST customer experience I have ever had and way more than I would have expected. She just handled it.
I will absolutely be shopping with them again. This is a huge reminder for me as to why it is so important to shop local businesses so that you can have the personalized, real life support when you need it.”
“Katie was amazing!! Took her time with my daughter and I to make sure we purchased exactly what we wanted.So nice to have someone kind, helpful,and not rushed to make our experience great!!”
“Great store, and great staff. My son was looking for a specific shoe and the staff helped him find it. They were so kind and helpful, and since I didn’t know anything about shoes they dealt directly with my son.”
“Stopped by recently for the first time, and I was impressed with the variety of brand name shoes at good prices. Service was super quick and friendly. Happy to have them in the area!”
“Did not have any thing in my size that I could afford at the time. Will look again. The young lady that helped me was very nice and helpful. I rate her help at 5 stars”
“Red Wing Shoes Chattanooga delivered top‑tier service. Michela went above and beyond to make sure I got the perfect pair of boots. Friendly, professional, and extremely helpful. Couldn’t ask for better service.”
“Took some shoes back with no problem. Young crew but respectful and professional. I'll check it out again even though I hate going to the mall. I will go back here to get my daughter some shoes.”
“I came into Shoe Carnival on Gunbarrel Road worried today about my defective shoes, and Ashley was incredibly helpful. She quickly took care of everything, allowing me to replace them with new ones and also score a bunch of great deals. Ashley was so patient and kind, and she made sure I left the store feeling much better. Thank you so much for such excellent customer service!? 100/100”
“Amazing service!! I have been and continue to be a loyal costumer of this company for over 10 year. Not only do they have very stylish clothes but they truly care about their costumers' needs. Last week Brenda even called the company's main phone line to search other stores for an item I needed. She stayed on the line untill she got an answer. Trully impressive.”
“Went in to find shoes for my wife for Valentine's Day was treated by a young named Andrew. He was super helpful and made sure I was happy with my purchase. Even tho the store didn't have the shoe I wanted in stock he helped me find another shoe and then ordered the shoe I was looking for. Over all great shopping experience and will be going back to shop with him again. Selection could be better but customer service was wonderful.”
“Jackie and Terry were so helpful and nice. The store is so clean and organized as well. I couldn't find what i needed in store but they helped select pieces to try so I know my size to shop on their website.”
“Blake and George are always great at assisting me to find everything I’m looking for when coming in to shop! Love their attentiveness and personalities!! Great location to go!!”
“Shawn was literally perfect, I came in not really knowing what I was looking for, he helped by simply making conversation with me and finding out what I liked , 10/10 will do my in store shoe shopping here for sure”
“I was so happy to find that this place is amazing!!! I have no since of fashion and needed a dress for a special event for Christmas Eve. The owner was so helpful and kind. It felt like I had known her forever. Thanks to her and her staff I walked out with two stunning dresses and two jackets I just couldn’t live without. Such a joyful experience and all the beautiful clothes! This is my favorite place to go will definitely be shopping here from now on!! I recommend Irma Marie’s to All the Ladies!! Thanks again Janet ❤”
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“Came in to have a bridesmaid appointment and saw two women managing multiple brides, walk ins, and myself. Not only did I get plenty of help on the floor, Deb went above and beyond to make calls so I could order the dress I loved. Wonderful service!”