Boot Barn offers a great selection of merchandise, including nice stuff and boots, though prices are regular retail and can be out of some customers' price ranges. The store is noted for smelling very good. Staff experiences vary significantly; many customers report friendly, knowledgeable, helpful, professional, and courteous employees, including managers and cashiers. Some staff are described as really sweet and very nice. However, other reviews mention inconsistent customer service, citing instances where no staff offered help on the floor or where specific employees were rude, acting with an awful attitude, and making customers feel rushed or like a nuisance. The physical store's restroom has been noted as needing attention. Overall, while service can be a let down and inconsistent, the selection and many positive staff interactions leave customers excited and willing to return, with some considering it a go-to store.
Great experience! Stopped through on my way from Nashville to South Carolina to get some hats reshaped. Keira helped me and went above and beyond to take care of me. By far the best experience I have ever had at a boot barn!
January 2026
LeAnn did a great job reshaping my New Husbands hat for our wedding today! Great service, awesome person. Would recommend for all hate shaping needs. The staff in the store were also great. Ps. The bad reviews are for the other location.
December 2025
Smells like leather when you walk in what's not to love about that. Staff was friendly and accommodating. Had exactly what we were looking for.
