Integrity Cadillac offers a mixed experience, but the staff's dedication and the business's reputation for reliable work make it a worthwhile option for customers. The waiting area may lack comfort, but the staff, particularly Andrew, is generally helpful and provides attentive, explanatory service. Integrity Cadillac has serviced various vehicles, including oil changes, recalls, and engine installations, and is known for its reliable work. However, some customers have reported inconsistencies, such as not receiving a car wash after service, which can lead to issues like water spots. Despite these challenges, Integrity Cadillac's commitment to customer satisfaction, as evidenced by the staff's willingness to go the extra mile, such as paying for repairs out of pocket, has earned it a positive reputation in the Chattanooga community.
