JCPenney is one of the nation's largest apparel and home furnishing retailers. Since 1902, they've provided customers with unparalleled style, quality, and value. Customers can browse a variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more with free shipping and curbside pickup available. The store also features a new beauty concept, JCPenney Beauty, offering skincare, makeup, and beauty deals from big-name brands like Covergirl & e.l.f. and Black-owned brands through Thirteen Lune. The Chattanooga, TN location offers a wide range of national brands such as Adidas and Levi's, along with private brands like Liz Claiborne, Worthington, and Arizona Jeans. While one dressing room was closed, and a bra purchase could not be returned, the store is generally described as nice, clean, and with a great selection and helpful, friendly staff.
I bought a watch with a warranty for free battery changes 2 years ago and now they don't keep batteries here and I was charged to send it off to replace the battery and won't get it back for 3-5 weeks. A little frustrating but the store in whole is still pretty good.
December 2024
One of the dressing rooms was closed. I'm sure they had a good reason for it, but I know some people would find the walk to the next closest open fitting room to be an inconvenience. Cute dresses tho.
September 2024
I am thrilled to find this store. Its a good basic department store. They still believe in customer service, warranties, sales, coupons. You know the stuff that makes shopping good.
