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“We have taken several devices to Oops and got incredible service at fair prices. My favorite part of the Oops experience is their clarity. If I bring in junk I hear the truth. My second favorite part is their engaging friendliness, so rare in today's businesses. Which brings me to my third favorite part of going to Oops, which is they give realistic time lines. If it's a week it's a week. If they can do it overnight, they will tell you. Oops is five stars all day every day.”
“I have been with Verison Wireless for almost 15 years and I will have to say Aaron Swaney was outstanding in going his extra mile in helping me resolve my issues. You definitely need more employees like him. Definitely a 5 star plus!!! Thank you so much Aaron Swaney”
“Aaron helped me upgrade my iPhone 14 to a 16 without me having to even go into the store. I’m a busy working mom and I can’t tell you how convenient it was to not have to take time out my day to do this.”
“Matt Truax was very helpful getting my fitbit watch working again and repairing could not have done it without him! Could not have solved the problem without him. Thank you!”
“I had a damaged s23u screen and was able to get a service call to the house quickly. The screen he put in that was immediately available was defective but operational with the S pin. He let me keep the screen while they expedite ordered another screen overnight to the repair shop. Received the second screen next day and two months later no issues with quality or installation.
No additional fee for the second visit and was a good price and time efficient. Thank you for your service.”
“Good Evening o whom this may concern. My name is Cheralene Patterson and am texting I to talk about the awesome job Mr Q that works at your main street store. He is a one in a MILLION. Store manager he's very nice and very helpful about thi ngs concerning the phone,I pray you all find more people like him in your other dtores.may you all have a Bless ????and awesome day.”
8AM - 9:30PM
5312 Ringgold Rd, Chattanooga
Mobile Phone Accessories
“I needed to ship some documents to Argentina in a timely manner and everyone in the shop was super nice and got me taken care of. I never got his name but the man that works the DHL office inside was very professional and thorough with arranging the shipment. They have a large variety of latin foods and merchandise inside as well. Wonderful people to do business with!”
“So happy with Tracy and her boss David. Dashia helped too! It’s been a long time since I’ve walked into a business and see all the employees work together. It makes you want to come back. I’m definitely letting my friends know! Thank you!!I’m so great full for the service we got! Thank you!!”
“This location had a very good cellphone case, after Walmart, Boost, and Verizon did not carry one for my model. The price was also surprising low. It made my day! Glad to find one locally, instead of buying online.”
“Wyatt was amazing! He was the only helpful person in the store and solved an issue in under a minute that another employee claimed couldn’t be fixed. Unfortunately, the other worker was rude, lazy, and dismissive, making the whole process unnecessarily difficult. To the store owner: please work on improving your staff’s customer service skills—Wyatt is the exception and deserves recognition for his kindness and professionalism!”
“Nick could not have been more helpful! He helped me review our bill and find many ways to save every month and also helped me upgrade my phone without any trouble. He was kind, patient, and went above and beyond to ensure we benefitted from the promotions at&t offers. He was outstanding!”
“Miguel was absolutely amazing!! Such a polite, kind, & put together young man. Great at sales & great customer service! He helped me immediately, explained various options, suggested the best option, and explained why, and communicated thoroughly, the actions I would need to take the following month. Another customer walked in, about half way through our process, Miguel greeted him & asked him for time to complete our transaction. He showed me the screen protector I asked for and put it on the phone for me. He offered to set the iCloud up with me, but since my son already had an iCloud, I decided to wait. I asked if he could assist me with parental controls, & was willing to help me do that. I asked how long would it take, he told me 15 mins, and I told him “no since you have someone else waiting…” Miguel said, “ma’am I don’t mind at all, you are the customer, so I’ll do whatever I need to assist you until we’re done.” He was a complete delight! Cricket should definitely keep him around, and watch him grow within the company!! Thank you Miguel!! (Chattanooga - Lee Hwy Store)”
“Just switched back from AT&T and couldn't be happier!!! The manager was more than helpful and literally set up four new lines for me while having a store full of people who she intermittently took care of and process to get out so they didn't have to wait on us while she was taking care of us. And kept a small and happy-go-lucky added to the entire time. Girl you're rocking it out there on shallowford road!!”
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“The only place in Chattanooga I trust my phone repairs to. Very friendly and prompt service here, they explain to you clearly what is needed and give you sensible pricing up front before starting a repair. They have the parts for the major phones in stock and complete the work just when they say they will, usually in about an hour. If you have a phone beyond economical repair they will be up front about it, and not try to upsell you things you don't need. There's a reason they have been in business so long - great customer service ! 10/10”