Lowe's Home Improvement in Cleveland, TN, is the go-to place for various home improvement needs. Customers can find gardening supplies, appliances, paint colors, and patio furniture all in one large store. While the store offers a military discount, some customers find it more challenging to access compared to other retailers. The plumbing parts department has been noted as disorganized, with items not properly sorted. Many reviews highlight the patience and courtesy of the employees, especially the older cashiers. Customers appreciate the helpfulness of staff, like a lady who identified an obscure hardware part without hesitation and the store manager who assisted at the register. Molly, the assistant store manager, received praise for helping a customer find an affordable push mower, showcasing the store's commitment to customer service. However, some shoppers have reported difficulty finding employees willing to assist. Positive experiences in specific departments, such as lumber, were noted, with young staff members being both safe and knowledgeable. Overall, Lowe's aims to provide a supportive environment for all home improvement projects, despite some organizational challenges.
Don't expect anyone to help you look for something. No one will make eye contact. I prefer to go to the other big store
December 2024
Military discount is much more difficult here than at their "orange" counterpart. Large store with most items that are needed. The plumbing parts department seemed disorganized with items intermixed and/or not properly sorted.
June 2024
Had everything I needed to complete my project awesome staff
