Metro by T-Mobile provides cell phone service and plans. The store in Clinton receives positive reviews for its outstanding and great customer service. Staff there are described as friendly, knowledgeable, patient, helpful, and wonderful. They assist with setting up new phones, porting numbers from other carriers like Verizon, and helping all customers even when busy. Customers report coming out satisfied and happy. The service itself works a lot better in areas like Claiborne County and rural locations, with incredible signal strength even in the middle of nowhere. It is also noted as being much cheaper than previous carriers. In contrast, the store in Oak Ridge received negative feedback for rude and untrained staff and a bad experience.
I got started at the Oak Ridge TN store. The staff there was rude and untrained. I went to the Clinton Store and the lady there was friendly and knowledgeable. I will always go to the Clinton Store now. I have 3 phones on my family plan. I get good service. All the staff are knowledgeable.
October 2024
Came by a few days ago and met Melissa, explained my situation with my grandmother and the crazy situation i was in regarding her phone. Sadly wasn't able to purchase anything from this store but i made a promise id leave a review for all her help.
August 2024
Great customer service from Melissa! She completely set up my new phone for me. I live in Speedwell, TN in the Claiborne County area. My old carrier was Verizon. I made the switch to Metro by T-Mobile and this service works a lot better in my area than Verizon did. Also, it is much much cheaper. Glad I made the change.
