8:30AM - 4:30PM
1834 Gunbarrel Rd, Chattanooga“Melissa was an incredible help to me it was an after hours call My credit card was locked out from fraud attempt. She was able to get my card open again and I was able to get fuel and hotel. She spent time to help me and I really appreciate it! 5 stars to her and Builtwell!”
8:30AM - 4:30PM
9218 Lee Hwy, Ooltewah“I love this bank (Ooltewah branch). This bank is located close to my home. Whenever I visit this bank, I don't need to wait in line. Quiet and clean environment. Doesn't look like a typical bank. Even good quality coffee and cookies. Their service is always friendly and kind. Importantly, their CD rates are the best.”
8:30AM - 4:30PM
6825 Shallowford Rd, Chattanooga“Thank you Brandee and Builtwell Bank for taking such good care of us. Not only do you treat each one of us as if we are the only guest in your branch, but you also make us feel like part of your family. There is no doubt that you and your team are the number one branch in the whole company. Thank you Builtwell and thank you Brandee for your commitment to all of your guests!”
8:30 AM - 4 PM
6392 Artesian Cir, Ooltewah“Just want to say how grateful I am for the fine people that work for this bank. With this Covid thing going on, I still received incredible curbside, personalized service from Tonya and Mark. I've been doing business with this bank for over 15 years and when I walk in I feel like family. Thank you Millenium!!”
8:30AM - 4:30PM
2021 Hamilton Pl Blvd a, Chattanooga“This is a Small Branch where everyone knows your name, smiles and is courteous. Never any issues. They take online & mobile banking security to the highest levels but it’s extremely simple. The few times I have had any questions, I called, a human answered the phone immediately and inquiry answered.Great Place to Bank!”
“Ms. Kim is an absolute rockstar! She made BOTH of my vehicle purchases so easy, timely, and I am amazed at not only her attention to detail, but flexibility in completing my requests. The entire staff here is amazing, from the front line staff to the CEO, Mark Fraker. I could not be any more satisfied in doing business with this credit union, and I will choose them over any bank, any day, hands down! Thank you CFECU for everything you do for me!”
8:30AM - 4PM
5102 Alabama Hwy, Ringgold“My son is overseas and had his wallet stolen by a pickpocket. Carson Williams helped us through this nightmarish situation. He fixed everything. Thank you so much!!”
8:30AM - 4:30PM
6180 Shallowford Rd, Chattanooga“Pinnacle has become our go-to bank for personal, business, and rental property loans. The staff's friendliness and exceptional assistance make banking here a pleasure. Their commitment to customer service sets them apart, creating a welcoming atmosphere. Pinnacle is more than a bank; it's a community where financial needs are met with a smile.”
9AM - 5PM
25 Gateway Business Park Dr, Ringgold“That was our first visit to Coosa Valley Credit Union and I have to say it was a very good visit! I felt they are a family bank! I have told others about our visit!”
8:30AM - 4:30PM
4757 TN-58, Chattanooga“Marcia is a fantastic banker. I feel a lot better switching over to BuiltWell. Wonderful staff and a friendly environment. Thank you so much for assisting me today!”
“The Good Lord Blessed me today by Lauren answering my phone call to SCCU. She was super helpful in assisting me through my challenging banking situation. She calmly and professionally helped me with my banking needs. I highly recommend her as she was kind and knowledgable!”
8:30AM - 5PM
9217 Lee Hwy, Ooltewah“Ok so…My granddaughter and I went to a local bank to open an account. When we walked in, everyone greeted us with a resounding “Hello! How you doin’ today? How can we help you?”We found Kathy.Kathy is just the sweetest most personable bank manger I have ever met... So is everyone else I meet in Tennessee. And I told Kathy that because after she found out I was from California, she quickly exclaimed, “Well welcome! We’re so glad to have you!” I said to her, “Kathy, every single person I meet in Tennessee are the kindest most sweetest people I’ve ever met. I feel so welcomed everywhere I go.” To where Kathy said, without skipping a beat, swiftly told me why. She said, “We’ll honey, you’re in the Bible Belt and that’s just how we were all raised over here. To live by the ‘Golden Rule.’ ‘Do unto others as you would do unto you. We wouldn’t have it any other way.” Then went onto my paperwork, laughing and cajoling with us like we were old friends. Then when we were finished, she took us to the tellers and the other officers introduce us personally to each and everyone in the bank.Unbelievable.Lord Jesus I am home! Tennessee, brings out the best in people and I am living proof.For the rest of the day till now, I couldn’t stop thinking about my encounter with Kathy and the words she said has been on my mind and indeed is making a difference.In a world that has been wrenched with division and hate, loving people like Kathy and the sweet people at First Bank of Ooltewah and yes, thousands like them down here in the south, greeting this stranger with love and kindness EVERYWHERE I go is astonishing!I’m from California and I too was taught the Golden Rule but, have I gone out of my way to show a stranger this kind of love? I’m guessing not.This is something I will learn quickly because people like Kathy and the employees at the First Bank are giving this stuff away for free….I am in the SouthI am a TennesseanI am a SouthernerI cannot wait to welcome fellow pioneers and hopefully be as good as Kathy does.”
“For people like myself that like pretty limited interactions with people when they’re out and about, this little station is perfect. No employees in sight yet it maintains a regular banks functionality.The way your card will seamlessly let you in is dandy itself. However, the machines are the most impressive parts of these facilities as they can count over fifty bills at a time when making a deposit! There are many other reasons I prefer to stop by here instead of the one in Chattanooga, however, this is enough for me to return.”
“Extremely clean and helpful credit union, I was here all day at no fault of tvfcu. Despite the absolute headache I’ve been Brittney and Becky helped me through every step. Brittney made sure I was well taken care of offering water and even some food since I’ve been here all day. Super glad I went through this credit union!”
8:30AM - 5PM
7442 Shallowford Rd, Chattanooga“The service we receive each visit to First Bank in Memphis and Chattanooga is fantastic. the staff are friendly and helpful, knowledgeable and efficient. From the ease of opening a trust account to daily mundane requests and even a few special requests, everything is easy and timely. Cindy and Felisha are both are talented leaders with tremendous technical knowledge and interpersonal skills.Thank you for making my Trustee and POA duties easy, pleasant, and productive.”
“It's a great Regions location. The tellers and bankers are all very friendly and helpful; they keep things moving so there's never too long of a wait. The bankers at this location aren't pushy about opening new account types, cards, or loans.”
“I have been a loyal customer of this bank for several years now. From the very first day, I stepped foot into their establishment, I knew I had found something special. However, it was recently that they truly surpassed my expectations, leaving me thoroughly impressed and convinced that this is the bank to choose.Let me share a remarkable experience I had that solidified my belief in the outstanding service offered by this establishment. During a trip to a quaint town called Madison, Georgia, I encountered an unexpected issue with my card. It had been locked due to a security concern, which was actually a precautionary measure implemented by the bank to safeguard me from potential fraud. Unfortunately, I was unaware of this development until I tried to use my card at a local gas station, only to have it declined. Realizing the gravity of the situation, I hurried to an ATM to investigate, only to discover that my card was no longer linked to my accounts. I was frustrated and upset, unsure of what to do in such a remote location.The following morning, I made it my top priority to contact the Chattanooga branch, where I had always received exemplary assistance. It was there that I had the pleasure of speaking with Holly Elliot, an extraordinary representative of this bank. She took the time to patiently explain the situation and informed me that they would need to send me a new card, a process that could potentially take up to three weeks. Naturally, I was incredibly dismayed by this news, as it left me stranded in unfamiliar territory with my young son. I conveyed my concerns to Holly, expressing my frustration and uncertainty about the situation.What happened next truly amazed me. Holly assured me that she would do everything in her power to assist me and promptly promised to follow up with me later. In the meantime, I had made up my mind to close my accounts and solely engage with local banks in Atlanta, where I currently reside. However, my perspective swiftly changed when Holly Elliot personally reached out to me once again. She informed me that, with the help of her dedicated colleague, Heather, they had managed to pull some strings and reactivate my card. It was as though a weight had been lifted off my shoulders, and I was immensely grateful for their efforts. It was the exceptional customer service provided by Holly and Heather that made me realize the true value of this bank and its Chattanooga branch.In an era where post-Covid customer service has sadly declined in many businesses, Holly and Heather's commitment to going the extra mile serves as a shining example of what consumers like myself crave and deserve. It is with great enthusiasm that I wholeheartedly recommend this bank, particularly the Chattanooga branch, to those who, like me, have grown weary of the impersonal treatment from larger national banks that view you merely as an account number.Choose this bank and experience the difference. Allow Holly, Heather, and the dedicated team at the Chattanooga branch to exceed your expectations, providing you with the personalized care and attention that sets them apart. Trust me when I say that your banking needs will be met with unparalleled professionalism, ensuring your peace of mind and satisfaction. Don't settle for anything less than the exceptional service you deserve.”
“This has been my bank for over a decade, and I've had only positive experiences with it. Granted, my banking needs are pretty uncomplicated, but any time a problem or need has arisen -- as when my debit card was recently compromised -- the folks here have resolved the issue promptly and efficiently. The ladies in the Ringgold branch are always knowledgeable and friendly. No complaints at all.”
“I have banked with this branch and they have always given me good service and been very helpful even through various transactional and fraud alert incidents. I highly recommend them.”