The UPS Store #7161 in Columbia is locally owned and operated. It offers expert packing, shipping, printing, document finishing, a mailbox, notary, shredding and faxing services. The clerk greets customers as soon as they step into the door, asks if they need help, and shows how to pack items so they are secure and can tell if they were tampered with. Customers say the team is awesome and recommend the store. Service is described as beyond wonderful; staff remember names, greet with a smile, make you feel welcome, and are professional, personable, quick, helpful, and make eye contact. It is one of the best UPS locations, especially busy during holidays. The return kiosk needs fixing and encouraging Amazon customers could reduce lines.
The line was super long for Christmas returns but maybe ver extremely quickly. The staff was very pleasant and even though I had messed up my Amazon returns, the assistant provided alternatives to me for paying and notating options. Extremely helpful and pleasant!
December 2025
Alexander is the best! Great customer service skills. If he is not manager, he should be.
December 2025
Simply the best! Friendly and professional staff doing a fantastic job. My favorite UPS store nationwide!
