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“This store is awesome! Customer service... outstanding!. Went in looking for particular little metric size screws ( for a product made in Turkey)that no one else in town had. I got help from Dalton. He stuck with me and helped me try every possible screw that might have fit (size and thread). We didn't find a compatible screw, but I left there knowing we exhausted every possible option... thanks Dalton!”
“Very very helpful. I think our salesman was John. Helped us get a battery operated blower. He went out of his way to help us. This was the Cookeville store.”
“Have just about anything you would need to work on anything you would want to work on......good prices, good sales discounts, and great peole to help you find what you're looking for....”
“I went to Williams Wholesale supply today. I can't thank them enough. Although they didn't have the plumbing part I need they were sure helpful. I had just left Lowe's mad because I couldn't get any help. Went to Williams Wholesale and had 5 people looking for what I needed. I'll be back in the morning for some more parts I need. Thanks again. Sincerely Paul Tudor”
“I have been to many Fergusons over the last couple years all throughout Tennessee, North Carolina, Florida, and Georgia. I have to say that Eddie and Russell are some of the friendliest guys ive come across. I really appreciate the good attitude and the helpfulness. Keep up the good work guys!”
“Builders FirstSource in Cookeville is always such a pleasure to work with! Their team consistently goes above and beyond to provide excellent service, answer questions, and make sure my orders are taken care of! I truly appreciate their dedication and highly recommend them to anyone looking for the best place to get building materials!”
“This is the only place that had the needed parts to repair my AC. I am grateful for these guys. Awesome service, very informative and knowledgeable. They will be my first call in the future.”
“Went in for a fan, every single box in this particular SKU looked like it has been thrown out of an airplane to tumble across the barren lands of wild fire ash.
I am sure there are many squandered minutes on payroll that could've attended to this.
My very first GM taught me a very important habit to maintain throughout my business ventures of life - " If there's time to lean, there's time to CLEAN!" ? If it were for me , I'd have went elsewhere .. for the price of that fan ... I can't think of 3 other nearby businesses that have cleaner,undamaged, cheaper ,like products.
Appearance is important. No one actively looks for the dirty opened boxes , unless there is a big clearance sticker on it, most pick 3rd one from the front ... Why? The 1st one is usually over handled, 2nd is missing a part or two and the third..... normally- complete and untouched except for the stockers. :)
4 stars for the lack of attention to detail and if there is one section looking like this... there are many. It's a decent store.. but it could be better. Strive for excellence, this could be it.”
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“In a world where big-box stores like Lowe’s and Home Depot keep pushing out the small mom-and-pop shops. Highland Hardware reminds us all what’s worth preserving. Sure, you might not find every single thing on your list, but what you do find comes with something far more valuable... genuine customer service and a personal touch you’ll never get at the mega stores.
What really sets this place apart is how unique it is. Along with the classic hardware selection, they’ve got an entire section dedicated to guns, ammo, and knives. Which is a dream come true for anyone who’s into tactical gear or hunting. As a guy who enjoys both, that alone makes this store stand out even more.
Anyways, stopped by today and saw everything from Ruger and Canik pistols to Olight gear. I ended up grabbing an EDC Olight pen for under $15. Great little find.
Support Highland Hardware whenever you can, for as long as you can. Stores like this don’t just sell things. They build relationships and keep local traditions alive. Once these places are gone, they’re gone for good.”