“In a world where big-box stores like Lowe’s and Home Depot keep pushing out the small mom-and-pop shops. Highland Hardware reminds us all what’s worth preserving. Sure, you might not find every single thing on your list, but what you do find comes with something far more valuable... genuine customer service and a personal touch you’ll never get at the mega stores. What really sets this place apart is how unique it is. Along with the classic hardware selection, they’ve got an entire section dedicated to guns, ammo, and knives. Which is a dream come true for anyone who’s into tactical gear or hunting. As a guy who enjoys both, that alone makes this store stand out even more. Anyways, stopped by today and saw everything from Ruger and Canik pistols to Olight gear. I ended up grabbing an EDC Olight pen for under $15. Great little find. Support Highland Hardware whenever you can, for as long as you can. Stores like this don’t just sell things. They build relationships and keep local traditions alive. Once these places are gone, they’re gone for good.”
“This store is awesome! Customer service... outstanding!. Went in looking for particular little metric size screws ( for a product made in Turkey)that no one else in town had. I got help from Dalton. He stuck with me and helped me try every possible screw that might have fit (size and thread). We didn't find a compatible screw, but I left there knowing we exhausted every possible option... thanks Dalton!”
“Have just about anything you would need to work on anything you would want to work on......good prices, good sales discounts, and great peole to help you find what you're looking for....”
“Excellent customer service. Ms. Mashburn took me straight to the object I needed and even found one on sale. Very efficient and very pleasant. (Big contrast to the Ace Hardware in Cherokee, NC, where customer service is non-existent.)”
“I have been to many Fergusons over the last couple years all throughout Tennessee, North Carolina, Florida, and Georgia. I have to say that Eddie and Russell are some of the friendliest guys ive come across. I really appreciate the good attitude and the helpfulness. Keep up the good work guys!”
“Larry and the team at The Man Store are the best! I placed a large customized order just before the holiday's and was impressed when I received my full order BEFORE Christmas! The Man Store team was professional, attentive, and made a point to check in after the shipment was received! I cannot recommend this place enough! I am already working on a new order with them!”
“I went to Williams Wholesale supply today. I can't thank them enough. Although they didn't have the plumbing part I need they were sure helpful. I had just left Lowe's mad because I couldn't get any help. Went to Williams Wholesale and had 5 people looking for what I needed. I'll be back in the morning for some more parts I need. Thanks again. Sincerely Paul Tudor”
“Builders FirstSource in Cookeville is always such a pleasure to work with! Their team consistently goes above and beyond to provide excellent service, answer questions, and make sure my orders are taken care of! I truly appreciate their dedication and highly recommend them to anyone looking for the best place to get building materials!”
“This is the only place that had the needed parts to repair my AC. I am grateful for these guys. Awesome service, very informative and knowledgeable. They will be my first call in the future.”
“Whenever I am in Lowe’s, I opt for Pro Services. The Pro Services team is always willing to lend a hand, answer tough questions, and move me through checkout as smoothly and quickly as possible. That alone saves time, but it also makes a big difference when you are in the middle of a project and just want to keep moving. It is a great service they provide for little to no cost, and the convenience alone is worth it. Consistently helpful, efficient, and well run. Highly recommended for anyone who shops at Lowe’s regularly.”
“Went in for a fan, every single box in this particular SKU looked like it has been thrown out of an airplane to tumble across the barren lands of wild fire ash. I am sure there are many squandered minutes on payroll that could've attended to this. My very first GM taught me a very important habit to maintain throughout my business ventures of life - " If there's time to lean, there's time to CLEAN!" ? If it were for me , I'd have went elsewhere .. for the price of that fan ... I can't think of 3 other nearby businesses that have cleaner,undamaged, cheaper ,like products. Appearance is important. No one actively looks for the dirty opened boxes , unless there is a big clearance sticker on it, most pick 3rd one from the front ... Why? The 1st one is usually over handled, 2nd is missing a part or two and the third..... normally- complete and untouched except for the stockers. :) 4 stars for the lack of attention to detail and if there is one section looking like this... there are many. It's a decent store.. but it could be better. Strive for excellence, this could be it.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.