Advance Auto Parts in Franklin provides automotive aftermarket products and free store services. The store offers free battery testing, free battery and wiper installation with purchase, and free engine code scanning. Customers report absolutely fantastic and excellent service from a helpful, patient, and knowledgeable staff. Employees are described as going above and beyond and willing to go the extra mile, such as by walking out to a customer's car to ensure parts fit correctly. Staff members are noted for being friendly and not using pushy or high-pressure sales tactics, instead providing honest advice without forcing the most expensive options. The store's free battery testing is particularly valued, with customers appreciating that employees provide care even when no purchase is made, saving them from unnecessary replacements. Many customers state they will return without hesitation and highly recommend this location for quality parts and exceptional service. The store also accommodates customers by honoring online coupons. Overall, experiences are consistently positive, with customers expressing they will not shop at any other auto parts store.
Super helpful! Harrison diagnosed and replaced a faulty fuse and got the turn signals on my Crossfire working again.
January 2026
Fantastic customer service with Cam. He helped select and swap out a truck battery, no problem. Back on the road. Much appreciated!
November 2024
Thank you so much Lauren and Jacob for going the extra mile for me and my uncle. We ordered a defective radiator online and they ordered a new one and warranty out the old one and gave us the new one. Thank you so much great customer service.❤️🙏
