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January 2024 by Karen Rice
The team here is so helpful. They can get just about anything the same day!
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November 2023 by Orestes Hernandez
The staff was great and helped me out.
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July 2023 by Stewart Nichols
I used to work for this company so I know what products they sell. Always excellent service and product quality
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June 2023 by M B.
Bought a 5 panel rearview mirror and some Akebono brake pads from Advance Auto online with fitment check on both. When I got the pads in, they were way too small. The mirror didn't fit either. I returned them both and bought a different set of brake pads of the slim pickings they had availabile because I was halfway through the replacement job. The set they sold me in exchange had the mounting clips on the same side for all 4 pads, so they didn't fit either. I returned them but they never processed the refund, and I couldn't get it handled through support. Don't go to or buy from Advance Auto unless you want false fitment and unprocessed returns.
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May 2023 by Brad H
Went in to have a battery tested after a high sales scare tactic oil change venue tried to tell me I needed a new battery- Advanced Auto Parts tested my battery for free and shows me that my battery still had life to it and did not need immediate replacement. I appreciate she took the time to provide excellent service and care even when there was no purchase needed. Will return when I do need a battery without hesitation.
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May 2023 by Brad H.
Went in to have a battery tested after a high sales scare tactic oil change venue tried to tell me I needed a new battery- Advanced Auto Parts tested my battery for free and shows me that my battery still had life to it and did not need immediate replacement. I appreciate she took the time to provide excellent service and care even when there was no purchase needed. Will return when I do need a battery without hesitation.
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May 2023 by Joseph Wanek
I recently visited Advance Auto Parts on Columbia Avenue in Franklin Tennessee and received absolutely fantastic service. The parts counter rep, Wayne, spent at least 20 minutes with me helping me find the right fasteners for my truck's tail light. He was patient, knowledgeable, and really went above and beyond to help me out.What really impressed me was that Wayne even walked out with me to my car to make sure that the fasteners he recommended fit my truck. It's not often that you find someone who is willing to go that extra mile to make sure you're getting the right parts for your vehicle. I truly appreciate the time and effort that Wayne put into helping me out.Overall, I had a great experience at Advance Auto Parts on Columbia Avenue and would highly recommend them to anyone looking for quality parts and exceptional service. Thanks again to Wayne and the rest of the team for all of your help!
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April 2023 by Taylor Winters
I will not shop at any other auto parts store. Anytime I go into this location everyone is so helpful. I just purchased some wiper blades and Jeremy helped me find the right ones (who knew there wasn't only 1 type of blades) I respect the fact that he didn't try to force me to buy the most expensive option and he asked me if I needed to purchase wiper fluid. He was knowledgeable and friendly without being pushy! I've also dealt with Wayne in the past and he is a rock star! 10/10 service 100% of the time!
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March 2023 by William Scales
Visited the Franklin location while traveling .. friendly, helpful staff. They even gave me credit for an online speed perks cupon that wouldn't scan ....
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February 2023 by Scotty Fraizer
Always a pleasant experience here at Advance. The guys are super helpful and always help me find what I need, and if they don't have it in stock, they can usually get it within a couple of days. Highly recommend this location.
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February 2023 by Not Me N.
it's quite sad you walk in they look at you like you just disturb them. They're eating in front of you and smoking the electric cigarettes in front of you. What kind of place is this? you're trying to buy parts and they walk off to cash someone out and then apologize to that customer because you want to buy some parts and they're getting upset at you because you want to spend money what the hell is that? i'll tell you one thing if I was a manager I would fire that kid!!!
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September 2022 by Robert Bryant
If you're in a bind.... This place will do
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July 2022 by jaime gomez
Service was good initially until I had to return the item I purchased minutes after leaving the store. I tried the product but it would not work for me. When I walked back in to return the guy who was previously very helpful became sour. Very apparent that he was not happy that I was returning the item. I'll go elsewhere from now on.
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June 2022 by Eric R.
I have been to this location a couple times and I have been extremely happy with the customer service of all the employees I have interacted with. As soon as I walk in the door someone greats me and asks if I'm looking for something in particular. I tell them what I'm looking for and they take me right to where the tools/parts I'm looking for are. I pretty much know exactly what kind of tool I'm looking for so that makes it easy but it's very nice to have someone show me exactly where it is so I'm not wandering around looking for it. Very friendly staff.
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June 2022 by Daniel Potts
I do car repairs for a Living, an This is The Only Part Store I want to Shop with. The Staff are Amazing, from the commercial side to the Walk-in counter's, absolutely Stellar Staff, an part's.
